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Business Profile

Driving Lessons

Columbus Driving Academy Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

This profile includes complaints for Columbus Driving Academy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Columbus Driving Academy Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a teen driver education bundle for my 15, now 16 year old daughter. It was advertised as you pay for both classroom and then the in car driving. You could not schedule the in cars until they had completed the in classroom. At the end of the classroom they issued a code to enter a part of their site to schedule in car driving. The only problem is there are no openings because they say they do not have enough driving educators! They took peoples money without having the means for these drivers to have in cars in a reasonable amount of time. To me this is tantamount to fraud. They took peoples money for something that they cannot provide. I have been trying to get my daughter in and it has been over a month and I have only been able to schedule 2 in car sessions in August AFTER she goes back to school! If they could not provide the service they should not have taken peoples money. They also should have been very clear up front about their in car shceduling in that you are now at their mercy to at an undetermined time to get the in car. I also have to continue to visit the scheduling site all day every day in the hopes of capturing a time slot, while I am fighting with everyone else to get a spot. If it isnt resolved soon I will be asking for a refund and if one is not provided will be seeking legal means. I would prefer for them to get our child in to the in car and schedule them instead of making us jump through hoops due to their poor business practices.

      Business Response

      Date: 08/24/2023


      ***** ****** <******************************>
      Attachments
      Wed, Aug 23, 12:51 PM (1 day ago)
      to [email protected]

      Hello this is ***** with DSO. I apologize it took us to get back with you, but I just received the email today. It went through a few hands since we have more than one company. We have fulfilled our obligation to the student of Ron Vrancken. Ron signed a contract which clearly states the time frame we have to finish the student. As you can see in the attachments, student took classes on June 19 finished and since have scheduled the 4 drives they need to complete.  I see in the students notes mom contacted us August 4 which was the only contact we had from them. We have 6 months to complete which we usually complete before then. We add drives ever second week of each month for the next month. For example, we open drives up September 13, 14, 15 for October drives. They had July to get drives scheduled for August. I am attaching all the records for you. Please, if you need anything call my office. Thanks and have a wonderful day

    Columbus Driving Academy Inc. is NOT a BBB Accredited Business.

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