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Business Profile

Car Window Tinting

Columbus Tint Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 20th of 2024 I payed to have my car tinted at Columbus Tint and Design, I payed $325+ State tax for this service. They gave me a warranty for the service. I tried to work with them taking the car back, and they told me the bubbles would dissipate. I was promised a lifetime warranty that they are not honoring. When addressing the issue with them they have been ignoring my messages, seeming to not want to rectify the situation at all. Ive been going back and fourth with them for a year and no progress has been made to fix the situation. The tint they applied is filled with bubbles, I tried to get them to try and fix it with no response.

    Business Response

    Date: 04/14/2025

    Hello, that doesnt sound like us at all. We honor all of our warranties and I mean all of them. We also tell everyone that if you have warranty issues to just stop in. No need to call. So Im not understanding the issue here. 

    Our customer service is top notch, I dont see us just pushing you off, it would never happen. 

    Feel free to stop in anytime. You dont have to call. 

    Customer Answer

    Date: 04/24/2025

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 23195997

    I am rejecting this response because I have been pushed off and ignored while trying to be nice and resolve this issue through them.I no longer want to go back-and-forth trying to resolve this issue going out there and getting the temp replaced and repaired will be the third time. Honestly I would just like the tint ripped off and a refund to be given. I feel this couldve gone much smoother. If my messages had been responded to I cannot simply just drive out there because I live 45 minutes away and I would simply like the tint removed and a refund be given. I do not feel like I should have to make another drive to not have the service quality I payed for once again.


    Regards,

    Caidence *****

    Customer Answer

    Date: 04/27/2025

    I would like to close my complaint.

Columbus Tint Design is NOT a BBB Accredited Business.

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