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Business Profile

Body Care

Bath & Body Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Care.

Reviews

This profile includes reviews for Bath & Body Works's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bath & Body Works has 200 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 128 Customer Reviews

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    Review Details

    • Linda G

      Date: 03/22/2025

      **************** lacking and long waits and cannot shop online due to a random AI chat which keeps popping up to all inhibit access to online site. Called customer service. Waited five minutes just to have customer service say they can place my order online without understanding I cannot get access to any items to place in my cart to give them an order to place. Happens all the time. When I can get items mailed to me, months ago, many items leaked.

    • Margaret B

      Date: 03/01/2025

      I purchased several wall flower scents. I didn't know that the oil could cause damage to the wall and item hanging on the wall. I contacted the company and even sent pictures of the damage and all they could say was let me read you a statement. The statement is so small on the product that know would even know its there. I was told that the wallflower should be 12 inches from everything because of the oils. They even said the oil can build up on the holder. They are very aware of this issue. They just don't care about the customer. Its all about the sales. Based on there rating, they need to be honest with the public about this item ..I ask them if there's a caution sign in the store let customers know able the oils causing damage. There's not.... They did offer me a ***** gift card. What a joke..... They don't care about the damage the oil causes. I will know longer purchase from Bath & Body Works. I will let other family members and friends know. I will also post this information on ********. So, know one else has this issue.

    • Terry L

      Date: 01/17/2025

      On 10/14/2024 I was shopping at Bath & Body Works in ****************. They had signs up by the register that said all candles are buy one, get one free, so I pointed this out to the person who was checking me out, asking for the deal. She quickly snatched the sign off the counter by the register and told me that the bogo deal on candles was over the day before and that sign must have been left out by accident. This irritated me because I have worked retail and was trained that any item that had a sale sign HAD to be sold at that price by law. I still purchased my candles, but noticed as I was walking out that there was a large sign by the door advertising this same bogo deal. I took a photo of the sign, went back in and was told that since the bogo sale only applied to full price candles that I still could not get the deal (one of the candles I was purchasing was full price and the other was a percentage off). The employee then ran out to the front and grabbed the sign from in front of the door.

    • Linda L

      Date: 12/27/2024

      I cant complain about store located in *********** at ************* and ****************** at ************************I enter store on 12/27/24 at 11:00 AM. 3 employees standing around having a conversation instead of helping customers. I was attempting to buy a bunch of hand soaps and online at website indicated that hand soaps are $3 if I use a promo code. In store price is approximately $4 or so. I asked why I couldnt get the sale price online without giving my phone #. I was ****** because employees would not price match what it was online plus employees started to laugh at **** cant complain online without talking to someone. Bath and Body Works is not doing that well as it is as it closed its ************, ** location near the ***************************. I would not be surprised the store I am at closes as well since there is barely any foot traffic. Employees can stand around and have a conversation instead of helping people. Bath and Body Works never use to offer free shipping but now it does. Bad service. Lacks any sense. I guess employees can afford the overpriced products with their discounts at barely $15 to $20 an hour for a wage.

    • Tara P

      Date: 12/25/2024

      Bath and body works is selling a product called shimmer lotion which has butane as its first ingredient! How is this dermatologist tested and approved? *** is just allowing companies to put fuel in products for consumption?!?!?! Unacceptable BBW! Take this off the shelves!

    • Genia J

      Date: 12/24/2024

      As of today Bath & Body Works in the ***************** in ********, ********* will NOT be getting my services again. My mother, 13 y/o sister, step dad, niece and I just walked in there and were looking for items to make a purchase when A WHITE MALE bumped into my mother and the cart that my niece was in. All my mother said was excuse you and this man turned around and called her a b**** My 13 y/o sister then told the man dont talk to my mama like that and the man walked into my sisters face and called her a little b**** MIND YOU SHES ONLY 13!!!! as I was standing right there I began to tell him dont talk to them like that then he walks into my face as well. My step dad then steps in and the man acted as if he didnt just say it. As all of this is happening the employees asked us to leave from the store but as for the WHITE MALE they ALLOWED him to make HIS PURCHASE. Then security was called and the employees said we were being unruly but didnt understand or get the story of what happened. Even a Black employee took their side and asked us to leave but didnt say anything to the WHITE MALE. This shows that RACISM is still a thing and its very unfortunate to have to experience it YET alone YOUR CHILDREN OR YOUNGER SIBLINGS. We breathe the same air yall breathe and us BLACK PEOPLE arent going anywhere and yall may as well get used to it. But as for Bath & Body Works Im more disappointed in you all because NO proper actions were taken and you just LOST out on a customer??BE AWARE OF WHERE YALL SPEND YALL MONEY ***** SERVICES ARENT WANTED EVERYWHERE??Bath & Body Works

    • Daniel S

      Date: 12/22/2024

      I have 2 complaints actually,1. In person There is supposed to be if you dont like the product and there is more that half of it left we will replace the wall plug in which is a lie. I was at the store in ********** but this has happened at all store I tried to take this too. The double standard, lying, false advertising is just disgusting. I had a nearly full wall plug in refill which sent was physically making me sick and every person said pretty much Oh Well. 2. Online The online ordering service is so bad its almost impossible to use. People are unable to use coupons combined with any other online offers, unable to send items to multiple locations, unable to see actual list of available items to where a person can order items that are not there or see items that are unavailable but are actually there. It is impossible to change a subscription service to a different location which is very bad when trying to gift the item. 3. **************** (or lack there of)The poor people who actually have to work for this company in their costumer service department I feel truly sorry for. These poor workers are given a severely flawed system to where theyre almost unable to answer simple questions asked of them. This causes Us the costumer to get very confused and frustrated because we feel that they should know these simple questions that we have. I truly feel sorry for them. The simplest comparison I can give is ask a mechanic to fix a car with nothing but their bar hands. It is truly astounding that a world wide company is so poorly prepared for basic e commerce.

    • Melissa G.

      Date: 12/16/2024

      Beware of their promos, emails, and coupons. I ordered around $400.00 worth of product from this company solely based on their sales and promos. I couldn't help but thinking that it should not have been so much since everything I bought was a buy 1 get 1 free, buy 3 get 3 free, and a flash sale on hand soaps that I clicked on to shop on their website. The price it flashed was just over $3. I'm almost positive it was $3.25 each. I finally figured out how to get to my past orders to search this. I did not get the promo sale prices of these items. Some were full price, some were a little off, but none were the $3.25 price I based my shopping on for these overpriced soaps. I tried to work with customer service through the chat and this person/robot denied this sale ever happening. I'm furious. The way they charge you for their items makes it very hard to keep up with your orders. There are a lot of little charges instead of 1 charge per order. When I ordered these soaps, I kept thinking that I had gotten the offer in an email. It wasn't an email. It was a flash sale on the website. The person I chatted with did let that slip, but still would not refund the overcharges. Admission posted below. I'm limited on characters so I can't post the whole conversation.agent avatar Agent 09:00 AM It was a Flash Sale. Flash and One-Day Sales are not eligible for price adjustments because they are limited time offers! We appreciate your understanding! I would be happy to help place a new order to snag up todays great offer!I do not shop at **** and Body except for when they have really good sales. Be warned. Do not shop online at this company and read your receipts with an eagle eye before you leave

    • Lexi K

      Date: 12/13/2024

      12.13.24- My candle exploded and when I tried to address it via live chat to obtain an official email to file the complaint I got entirely ignored by the customer service representative!

    • Nadine W

      Date: 12/10/2024

      Was supposed to get 40% off with sale. Nope I was charged full price. I will never buy from them again!

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