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Business Profile

Moving Companies

One Old Man and a Van, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used One Old Man and a Van when moving from Dublin to Delaware in September of 2022. During the move, they spilled liquid on my new couch and broke one of my TV's. I've texted with **** for many months since then, and he has repeatedly promised to reimburse me for my TV and to send out a professional cleaner for my couch. He has done neither of those things. He promised to pay me $350 for the TV and to pay for professional cleaning for my couch. I would like the cost of cleaning the couch, as well as the $350 for the TV. I have screenshots of our conversations, and pictures of the damage.

    Business Response

    Date: 07/13/2023

    We just received a message indicating a complaint (#********) and wanted to touch base. We were under the impression that a check had been cut in January for this. If that’s not the case, we want to resolve this issue immediately, and I apologize for the inconvenience. We obviously take our company and business seriously and would never want to leave a bad taste in your mouth after working with us. Please let me know how we can handle this issue and resolve the complaint as soon as possible? Thank you. 

    -One Old Man and a Van ###-###-####

    Customer Answer

    Date: 07/15/2023

    I have been paid for the TV, thank you. However, the huge spill on my couch has not been addressed. This was a very new couch, and they spilled liquid all over it. I had to buy a hand steam vacuum in order to clean it myself, after months of ignored requests. It cost me $89.99, which I would like reimbursed. I was reassured by the movers that they sent a picture of the damage to **** on the day of the move, and I was told that it would be professionally cleaned. **** himself said this would happen, I have attached a screenshot of his text. Thank you.

    Business Response

    Date: 07/17/2023

    *****,

    We have refunded you for the total cost of your Tv and the couch stain that you requested. Again, we apologize for the inconveniences this may have caused. We already want to do the right thing, and sincerely apologize for the delayed responsiveness to fix the issues. Thanks again for the opportunity to work with you! 

    - One Old Man and a Van

    Customer Answer

    Date: 07/19/2023

    I accept the business's response to resolve this complaint.

One Old Man and a Van, LLC is BBB Accredited.

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