We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Amusement Parks

Watering Hole

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been purchasing the Mega Pass thru Groupon for years. The first time that I purchased this a few years ago I noticed it stated: Go Kart Rides (3 per visit). I called Monsoon Lagoon and they informed me that they don't enforce the 3 per limit rides. I continued to purchase for years with no ride limitatation. We purchased thru Groupon for visit on Sunday 8/11/24 (2 x $41.25) + (1 x $44) = $126.50 total. When we were getting the wristbands the woman at desk informed us of the 3 limit go Kart rides. The owner was behind the desk also and I informed him that they never previously enforced the 3 limit and that we drove 70 miles one way to ride the Go karts and it wasn't fair because he could have AVOIDED this by adding a large bold line in Groupon ad. GO KART RIDES (3 PER VISIT) NOW ENFORCED. I asked him for the unlimited rides this ONE time due to the misunderstanding that HE CREATED. He offered a miniscule 2 more tickets per person for a total of 5 rides pers person. A couple of hours later I asked the woman at the desk if I could speak to the owner again. She said he wasn't availble now. I offered to pay the difference from their online price of $52 to upgrade to unlimited rides, it would have been an additional $10 per person. She checked with the owner he declined my offer. This issue was CREATED AND COULD HAVE BEEN AVOIDED BY THE OWNER (with new message in Groupon ad). The putt put course on many holes are torn and tattered. The pool water isn't heated on cooler days. The previous owner maintained the putt putt course and heated the water on cooler days. The only reason that I drive 70 miles one way is for the UNLIMITED GO KART RIDES. This was the first time that I ever observed that they marked an X on the wristband after each Go Kart ride.

    Business Response

    Date: 09/05/2024

    There is a limit on the rides. Its stated in the fine print. I even offered the additional tickets. 

    Customer Answer

    Date: 09/05/2024


    Complaint: ********

    I am rejecting this response because: It was clearly listed in my original complaint that when I called the business a few years ago they stated that they didn't enforce the 3 go cart ride limit on Groupon ticket. I was purchasing this for years without a 3 ride limitation. Then without any notice on the Groupon ad such as: 3 GO CART LIMITATION NOW ENFORCED they then starting enforcing it! I asked if I could pay the extra $10 per ticket for a 1 time only due to owner's confusing enforcement policy. This would have been equal to paying the same price as their website price with no go cart limitation. The owner rejected my fair proposal that was caused by the owner's confusing enforcement policy!

    Sincerely,

    *** ********

Watering Hole is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.