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Business Profile

Auto Repairs

ER Autocare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for ER Autocare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ER Autocare has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ER Autocare

      222 S Jefferson Ave Plain City, OH 43064-1110

    • ER Autocare

      3544 Riverside Dr Upper Arlington, OH 43221-1729

    • ER Autocare

      5933 Sawmill Rd Dublin, OH 43017-1623

    • ER Autocare

      228 Park Rd Columbus, OH 43235-6426

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This location proactively lies to customers regarding their car and fails to use industry standards on their repairs. I was told I need new tires, which has been confirmed by two other credible sources tires are absolutely fine and have 30,000 miles left. They also removed existing parts (clips) and replaced them with non-approved screws - which has resulted in a $100 additional cost to me to replace.

      Business Response

      Date: 08/21/2024

      I would be happy to look into this for you, what vehicle was this in reference to? All work completed on a vehicle is authorized by a customer before the work is performed. 

      Customer Answer

      Date: 08/29/2024



      Better Business Bureau and Business owner:

      I accept the business's response to resolve this complaint.  This is in regard to the only car that I’ve ever serviced with the company, an Infiniti qx50.  

      In the time since the businesses’ response was received, the undercarriage shield literally fell off of my car due to the use of screws vs the required clips.  I most definitely did NOT authorize the use of screws to replace the undercarriage shield. I was never informed of it and never authorized the use of incorrect parts. What’s worse is that I was on 270 during rush hour.  It is a miracle no accident occurred.  I have since paid to have the car correctly serviced at another business (which also confirmed that my tires had 10,000+ miles left on my tires).

      I will never visit an ER location again. While the loss of me as a customer is of no impact to ER, I highly suggest the business owner “look into”  their standards, staff and daily practices. It is a tremendous liability to have parts coming off cars (and potentially causing an accident) that are not correctly handled.  

      ***** ****

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car in on May 6, 2024 to get service. I was informed that I needed a water pump, manifold intake and a fuel injection kit. I picked up my car May 13, once the service was completed. On May 24, 2024, while driving my car caught fire.

    ER Autocare is NOT a BBB Accredited Business.

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