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Business Profile

Auto Services

Corey's Customs Auto Sales & Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He towed the car on Thursday April 7th and said he will let us know Tuesday the 11th what is wrong with the car. After calling the shop and cell phone multiple times talking to his employee and thru text they put this job off multiple days for 3 1/2 weeks. I finally said on Tues the 25th if you are not going to look at it could you complimentary tow it somewhere else. Magically the next day the 26th the car was done. On the way home the car broke down with the same issue. They would not come and tow the car. The police had the car towed to impound lot immediately after he would not come get the car. He did tell us he would go get the car the next day. Unfortunately that was on a Friday the 28th and he never showed up. So yesterday was Monday May 2nd and I asked if he was getting the car. I told him we will pay the impound til Friday and if he could pay til he towed it back to his shop to fix it since he said he would pick it up Friday. He said he is not paying anything and that the car was fixed when it left the shop and he will not go get it. Any reputable business would at least try to meet a customer half way and now we are at a loss for $330 car repair and $300 impound lot.

Corey's Customs Auto Sales & Services is NOT a BBB Accredited Business.

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