Complaints

This profile includes complaints for Pickerington Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pickerington Heating & Cooling has 25 locations, listed below.

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  Pickerington Heating & Cooling

  Pickerington, OH 43147-8845

• 

  Springboro Heating & Cooling

  65 Tahlequah Trl Springboro, OH 45066-1154

• 

  Kettering-Oakwood Heating & Air

  28 E Rahn Rd Ste 204 Kettering, OH 45429-5461

• 

  Centerville Heating & Cooling

  35 Compark Rd Ste 103 Centerville, OH 45459-4895

• 

  Beavercreek Heating & Cooling

  834 Distribution Dr. Beavercreek, OH 45434

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A technician came to my home on 12/31/24 because my furnace was not blowing warm air. The technician **** claims that when he opened the furnace cabinet and flipped the internal breaker that there was a spark.The technician spent three hours inspecting the unit and then gave an estimate of approximately $900. That would be for all three sequincers but was hoping one would fix it. The technician also made statements alluding that the entire furnace should be replaced. The technician stated he had tested everything and felt that the replacement of all "sequincers" would correct the problem Later an office person ***** called to state that the parts would take 3-5 so days to arrive and they had checked all local warehouses for the sequincers. The technician **** continued to text with my wife advising not to attempt to start the furnace and also again provided the option of replacing the furnace.We did not use this company but called ******** Heating and Cooling for a second opinion.The technician with ******** was able to get the "sequincers" from the supplier same day but also determined that the circuit board and motor had been shorted out.I believe that the technician from 5 Star/Pickerington Heating and Cooling caused the extensive damage to my furnace.

  Business Response

  Date: 01/13/2025

  Hello! 

   

  After speaking with Mr. ****** and reviewing the circumstance, we elected to process a refund for the $202.05 as requested. We hope this helped to resolve the issue.

   

  Thank you! 

  Customer Answer

  Date: 01/21/2025

  I can't believe the BBB closed this complaint. The reason I did not respond is because I had not received anything from the business. The business did send a check for the fee that they charged me. However the business did $1300 in additional damage to my heating system and have not offered to do anything about this. They also admitted that some of their staff do attempt to upsell and replace an entire system when that is not what was needed.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not easy or fun! My nights of sleep are not what they use to be. Jan 10, 2024 only date written down. Others on a drop in basis. They stole one of my contracts that I needed them to explain. I called my soft-water installer (Mike K***** *** *** **** to correct what they had done to the adjustments. I stood right next to him as he ruined my softner and he said (witch is a bold face lie) he didn’t do it! Not only that he said I must have done it! His finger prints should be on the book he was reading and all over the softner. They sent someone out to replace the salt it used up so fast, but he sided with his plumber. I would like a refund of payments I should not have paid and refund of 5 star whole home project plan. 479.40 + 49.50 x 3 = 627.90 I am 90 yrs old and don’t like to be taken advantage of. I have a note that with purchase of furnace and air conditioning units the inspections were free! I think that was the contract they stole. I have spent over $10,000 with this company and now I don’t know who trust.

  Business Response

  Date: 06/11/2024

  **** has a membership with our company which entitles him to a Whole Home Plumbing Inspection, which was completed on 1/10/24. When we were out on 1/10, we adjusted some of the settings on the water softener. Customer contacted us on 2/5/2024 regarding his water softener, and stated that he is having problems with it after we touched it. Our plumbing service manager returned on 2/7 to drop off 4 bags of salt to the customer to replace what was lost, and to ensure settings are correct on the softener. 

  When the customer mentions contracts, we believe he is referring to the membership he has with our company. The customer did pay for this annually, so there are no recurring charges. He paid a flat price of $479.40 on 11/9/2023, and there is no recurring billing. 

   As of now, I have attempted to contact the customer twice, in 3 different ways. 

  I called yesterday 6.10, the phone line rings once and then hangs up, no option for voicemail. I also attempted to text and send an email to the email on file with no response. That is the same for my call attempt today, 6.11. I am going to try to contact the customer again tomorrow 6/12 to figure out how we can help and get everything resolved. Thank you.

  Customer Answer

  Date: 07/12/2024

  7.12.2024 ******************* called BBB stating that he would ask that the business refund him $359.55. **** stated that of the $479.40 paid for membership, he feels he has only received a benefit of $119.85. 

   

  Business Response

  Date: 07/17/2024

  Hello,

  Per the terms and conditions of the membership, we do not offer refunds for unused portions of the membership. It was paid for all at once, versus monthly. I have asked **** to allow us to provide the value of the membership to him in the form of utilizing the free visits that are included, but **** declined. 

  There is no evidence to support we would have stolen a contract from ****. We replaced the salt for the customer and resolved that concern. 

  We believe that ****, when mentioning the free inspections with the purchase of the furnace and air conditioner, he is referring to the inspection from the county that is typically required on a new installation. We have not and do not currently offer free inspections with new equipment installations, the only way to receive free inspections is to purchase the Membership/Whole Home Protect Plan. 

  We have tried to provide excellent customer service to **** given the circumstance, however, per the conditions of the membership, we are not able to accommodate a partial or full refund. **** has declined our offers and solutions for this issue as of now. 

   

  Thank you.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Xenia heating and air had sent out five star for a new AC on 7/7/23. I paid $8,863.00 for an ac that isn't energy compliant as of January 2023. Per Ohio AC minum requirements is 14 SEER. Mine is a 13 SEER with no warning when I bought it. I paid more with them than any other company for a non energy compliant AC and I could have paid either the same amount or slightly more for a brand new energy compliant AC and furnace.

  Business Response

  Date: 12/04/2023

  We have talked to this customer and explained to them that they did in fact receive a 14 SEER Air Conditioner. Our internal paperwork still said 13 SEER, but we installed a N4A4S which is a 14 SEER Air Conditioner.

  The attachment shows what equipment we installed in the customers home and a screenshot from Comfortmaker the manufacturer that shows it is indeed a 14 SEER Air Conditioner.

  Customer Answer

  Date: 12/04/2023

  I am rejecting this response because: it took over 2 days to call me back and another 2 days to send over paperwork. Considering there is no paperwork showing any modification from time of install of the AC or on the actual invoice I doubt it's accurate. Also from what the company said they added to my furnace, when they shouldn't have been touching my furnace for any modifications. They probably broke my furnace and they installed non energy compliant AC with no hard copies stating it is energy compliant. It will lower the value of my home.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:07/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Furnace was having a problem where it was still running it would just trip every now and then. Employee showed up and said “look how easy a diagnostic call is and people pay for this” while laughing. He then shined an iPhone flashlight in my furnace for 10 seconds I heard a couple clangs and little sounds and he said an igniter needed replaced. Was at our home less than 10 minutes. Didn’t run any tests to make sure it was fixed and overcharged us almost 300$ for a part that is max 30 dollars ANYWHERE else. Furnace broke again same week. I called back and was told it would be more expensive to fix it and I’d have to pay for him to come out again if it wasn’t something to do with thepart. I called another company to come out. New furnace guy said the igniter we paid 290$ for could not have been the problem because the furnace wouldn’t have ran AT ALL if it was broke before 5 star got here. Then he said that by the looks of the pieces that the five star employee probably broke it himself. And that we were way overcharged on the part. we then in the same month had to pay another $250 to get it fixed and the work was checked. The furnace runs great now. The employee missed a major leaking gas problem that could have killed my family and was causing electrical damage and ruining our water heater. We had to have the whole room rewired as well. The Big Bang we heard (not the small one) was apparently our furnace collar falling and sitting on our electric filter. The company then holds on to our check for a month and when I call to ask why it’s not been cashed they had no answer for me and no clue where it was. My husband is a disabled vet and we live on one income. We once again didn’t have heat. We could have died. And overcharged for a part that wasn’t even needed until it was broken. And my grandfather died around the same time. Their money system almost caused us financial trouble as well. I should have receipt for new furnace guy that actually fixed it if needed.

  Business Response

  Date: 11/18/2022

  We are calling the customer to speak further with them. This repair was made in November 2021 and this is the first we have heard about this. We will talk with customer and see if we can resolve this directly with the customer.

  Business Response

  Date: 11/18/2022

  We have contacted the customer and we have refunded her the money from her service call and customer is now satisfied and even said if BBB were to call, she would gladly let them know.
  

  
  

  Customer Answer

  Date: 11/18/2022

  Per *****, Joyce called and told her they would send a full refund for the work they paid for.  She said she is happy to have the complaint closed as resolved.  I assured her she could call us back to reopen if she has an issue with receiving the refund.  She was grateful for our help.