We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Paul Crego's Tree Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paul Crego Sr came to my door and give me information on his tree company. They were hired by me to remove a tree and the stump from my front yard. The tree removal was started 6/28/23 for $600 as discussed. The rest of payment ($175) was to be done on completion. 6/29 they returned to remove the rest of the wood from the first tree, leave some chopped for firewood, and also remove one hedge and another tree including their stumps for an additional $375 as discussed the day before as an add on. Rest of payment for both jobs was made via Venmo as I was at work. Upon return from work I noted a large pile of wood in the driveway left for firewood but not chopped, and all stumps intact. After talking on the phone they said they were coming with the “stumper” on Saturday 7/1/23 to finish the job. I stated I would not be home and they said that would be fine, but I must pay the additional $275 for the larger stump to be removed in advance. I stated I was uncomfortable with this and would prefer to pay after. After a long discussion I agreed and paid the rest since I wouldn’t be home when they came to do the job. They never returned and have stopped answering my calls. Initially they were responsive and apologetic, saying they would get to me as soon as possible and were backed up with jobs. They now yield my calls, texts and emails.

Paul Crego's Tree Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.