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Business Profile

Pet Boarding

Broadway Kennels

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/03/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my dog here 12-3-22. This was his second time going to their doggie day care. When my husband picked him up he had a deep bite wound his left side. We received no report of injury. The staff did not inform us. I called the owner and she said she was unaware that this happened. And tried to “educate” me on dog behavior. Only after telling her that I would be contacting an attorney did she agree to pay his vet bills. No bite incident form was filled out. At the vet they had to sedate him, clean his wound, and staple his side shut. He will need to be sedated for 2 weeks for it to heal. I’m concerned for the other dogs that go there and the potential for them to get bit. They didn’t want to review the camera footage and said I couldn’t have that info. I just wanted to see if anyone was present to see him get bit, why they didn’t see signs of aggression before the bite took place and who the dog was that did this. The lack of attention is what concerns me.

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