We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Boarding

All Tails 'R' Waggin'

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/2024 2 of my dogs were taken to AllTails R Waggin which my wife worked at as a dog groomer until this incident occurred for boarding while we were on vacation. One 10 year old white male American Pitbull (******) and one 6 year old blue American Pitbull (Titan). My wife left to pick them up on 1/5/2025 at approximately 11:00am and arrived back at the house at approximately 12:30pm. We immediately left after bringing the dogs in the house to go too Urgent Care Emergency room and then went and picked up our kids. After making it home at my daughter Jade (16 years old) noticed Oberon wasn't wanting to put weight on his left rear paw. After letting us know and further examining his paw we observed that his outmost toe was swollen at least double it's normal size as well as being extremely red and irritated. His quick was bruised purple in color on that nail and his dew claw was as well. My wife took pictures at this time. She took him took work with her on 1/6/2025 and talked to the businesses manager/ her boss ****. He looked at Oberon and she explained the time line of him being boarded at All Tails R Waggin. He told her that they would take him to the veterinarian. He asked if we wanted him to be taken care of at our veterinarian or if theirs would be OK. We told them theirs was fine in return he said they would take him later that day. Towards the end of my wife's work day nothing had been done so she asked again when they were planning on taking him. She was told once again that it would be taken care of when she was done grooming her last dog. When she finished up she was informed that one of the owners ***** and someone named ***** had decided not to take him to the veterinarian because we couldn't prove what happened to ******.

    Customer Answer

    Date: 01/06/2025

    This is a video they supplied to me. They claim that when leaving kennel my wife hit him with door and caused it. Door looks like it hit back of his leg or **** to me and no indication from dog that something had caused him pain. If you look he is already limping. It's not as noticeable as after we got home but still obvious. Also if you zoom in his left foot outermost toe is bigger than all the rest from the swelling. 

    Customer Answer

    Date: 01/09/2025

    Letter from veterinarian staying that it most likely happened when he was boarded. As well as the video they claimed my wife caused it. As which veterinarian also stated that was not a possibility. 

    Customer Answer

    Date: 01/13/2025

    Attached is veterinarian report stating that injury most likely occurred during his stay at All Tails R Waggin. As well as video of what they claimed caused injury.  Veterinarian also ruled that to be a false statement. 

    Customer Answer

    Date: 01/24/2025

    Attached is veterinarian report stating that injury most likely occurred during his stay at All Tails R Waggin. As well as video of what they claimed caused injury.  Veterinarian also ruled that to be a false statement. 

    Letter from veterinarian staying that it most likely happened when he was boarded. As well as the video they claimed my wife caused it. As which veterinarian also stated that was not a possibility. 

All Tails 'R' Waggin' is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.