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Business Profile

Crawl Space Encapsulation

Crawl Space DIY LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Crawl Space DIY LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crawl Space DIY LLC has 2 locations, listed below.

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    • Crawl Space DIY LLC

      no address available Pataskala, OH 43062

    • Crawl Space DIY LLC

      1350 Progress Industrial Blvd Suite B Lawrenceville, GA 30043-7239

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:06/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4, 2022, I placed order and paid DYI a total of $$1,691.91, Order #********. Upon receipt of the order three kits were missing. The boxes had heavy damage. I reported the missing item and jessica sent replacements. The replacement didn’t arrive in time for my workers to use them. The workers weren’t able to use two additional kits because the thread on the screws was dented/damaged and the bolts won’t screw on past the dents. Anyway I returned the two poles I couldn’t use because of the damaged kits and the three poles with the missing kits. DYI refused to issue a refund saying the returned items weren't usable. DYI sells the poles individual for $43.99 each so they are reusable and an item that DYI current sells. I’m requesting a refund for the three poles I returned for $219.95 and the two poles I returned that were unusable due to the defective Screws in the kits for $375.98. Total of $595.93.

      Business Response

      Date: 07/11/2022

      The credit card dispute has been finalized and was awarded to us.  Due to this information, we have issued a refund of $595.93 per customer request.  The refund was processed on 07/09/22.

      Customer Answer

      Date: 08/12/2022

      I received a refund from the business. 

    Crawl Space DIY LLC is NOT a BBB Accredited Business.

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