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Business Profile

Bus Lines

Jamie’s Journeys NYC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a trip on her bus for 3 people. I paid. $150 deposit (50/person) in early May 2024. I paid the balance on 11/1/24. The trip was scheduled for 12/12, departing at 7 PM. At 3 PM on 12/12, she told us there was an issue with the bus and no buses were going east (there was no weather issues. I checked. We got no other info) and at 5:30 she told us the trip was canceled and we would get full refunds. On 1/4 she told a group of people all refunds had been processed. That was the last communication I got from her but in that communication 3/4 people havent gotten a refund. I filed a claim with ****** and they have tried to recover the money. She has no responded to them either. They will refund the $420 that I paid on 11/1, but not the $150 deposit from May because it was more than 180 days prior.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved 6 seats for her bus trip to ***. We were supposed to be gone Dec 5-8. Due to illness we werent going to be able to go because my husband had to use his last week of vacation time. So I was planning on just eating the 6 seats deposit of $300. Well less than two hours before the trip was supposed to leave, the bus company had to cancel the entire trip, ***** at Jamies Journeys was in contact and said everyone would receive refunds including the non-refundable deposit since the trip was canceled. She said refunds started December 16th and I have received nothing. She also said multiple times that venmo was fastest for refund and I sent her mine twice. There is myself and 2 others in group chat that ***** sent out and 2 out of the 3 havent received a full refund. She is no longer responding to our texts. I also left a comment on her ******** page and got no response. I have also done a venmo request a few times and havent heard back.

Jamie’s Journeys NYC is NOT a BBB Accredited Business.

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