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Business Profile

Auto Repairs

Auto Inspection Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get an alignment and told them I specially had the before and after paper from another place and that I only needed the front aligned and they said I needed front and rear . Blatantly lied to my face then when I asked for a before and after paper didn’t get that because the owner *** said he wasn’t going to go get off the printer . It won’t let me upload the pictures but I have it from another shop that I only needed the front side redone.

    Customer Answer

    Date: 11/27/2023

    I got my money back today from this business but I still want a before and after paper for the alignment because I have to take it to another shop to have it re done .  Also they have a sign inside their shop that they anre BBB  accredited but on your site it says they are not with a live through it. 

    Business Response

    Date: 11/27/2023

    The new customer said she had it aligned at two shops before bringing it to us. One of them was the dealership. Upon completing the alignment, I offered her the opportunity to drive the vehicle and see if she was satisfied with the work, but she declined. Two days later, she called and said she was not happy. I offered a refund, and she took it. I understand she follows ****** ****** on YouTube. ****** has her believing all auto repair shops are crooks. 

Auto Inspection Service, LLC is NOT a BBB Accredited Business.

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