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Business Profile

Park

Maumee Bay Lodge & Conference Center
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 17-21, 2023 We made a very expensive reservation ($1400) based on their website's advertisement of a 25% discount if you purchase the Ohio wildlife legacy stamp. The directions were to show the stamp on check in - which we did only to be told that they weren't honoring that discount. It was too late to change the reservation at that point. False advertising cost us $350. We contacted the manager and we were told that there was a blackout period. I said that there wasn't information about this on their website. She said that the Ohio Dept of Natural Resources website said that there may be black out periods. This is true but it does not say when these are and, as I said, the webiste for the Maumee Bay Lodge does not mention blackouts. This is supposedly a discount for all of the Ohio state park lodges. Here is the link to the page explaining the discount program: ****************************************************************** I filed a complaint through the Maumee Bay website and through the Regency Hotel Management, the parent company, but I have not had a response from either complaint.

    Business Response

    Date: 06/21/2023

    Hello,

    ***** was contacted by the front desk manager and the discount for the Ohio Wildlife Legacy Stamp was explained to her. I have attached our website verbiage as well. We do have blackout dates that this promotion doesnt apply to in which the dates she had booked were those .  We are adjusting the price to honor the Legacy Stamp for this stay. However furture dates may not apply.  

    Customer Answer

    Date: 06/26/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Maumee Bay Lodge & Conference Center is BBB Accredited.

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