Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2022 Field of Dreams came out to my property to do a small landscaping project. Owner has come prior to the job and sketched out a drawing and gave me an estimate of $2500. Upon completion of the job the price had jumped $526.00. I mentioned to him the price that he had quoted me and wrote the check for $3026.00. Through text messaging I told him I was happy with the work done but disappointed about the big difference in price. He had asked to see a copy of the estimate which he knew he had not given me - it was all drawn on his pad of paper. Upon completion of the job he had cracked a stepping stone and told me he would replace within the next few days because I was having a party that weekend. It took him 2 weeks to replace - He planted 6 plants in the landscaping - told me the cost of the plants had increased as well as needing more stone. I worked at a stone quarry for 15 years and know the price of the material. Both items did not warrant a $500 increase in his estimate.

  Customer Answer

  Date: 09/01/2022

  In my original statement I disclosed that fact that business owner came to my residence and made a drawing, took measurements, etc.  That is when he gave me a price of $2500.00.  He did not give me a copy of his drawings nad measurements.  When I texted him about the disappoint of price difference he did ask me for a copy of his estimate which he knew he did not give me.

  In a text message he states: "I apologize I didn't think it was off that much in pricing.  Will you send me a picture of the bill I gave you and the initial quote because maybe I added wrong.  We did have extra ton of riverock and pavers and I think the plants were a little bit of a price difference but I didn't think it was $600 off.  I might owe you money"  "I want to make it right as well I'm not in the business of ripping people off but I am human and I make mistakes."

  This message tells me that he knew he over charged me but cashed the check and I haven't heard a word back from him.  

  Just want to put it out there if this business does work for you make sure you get a written estimate the day he comes out - otherwise you will get extra charges added.  I understand it could be $100-$200 off but over $500 is a little out of range.

  

  Business Response

  Date: 09/29/2022

  [BBB Transciption via Phone]

  I will refund $135.00 and put the check in the mail. 

   

  Customer Answer

  Date: 10/03/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****