Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/07/21 I went to Dr. ****** with a badly decaying tooth he had put a temporary filing in on Feb. 2021, a tooth that was under my fixed bridge. He stated he couldn't save the tooth. I told him to pull the tooth & make a partial plate for 5 teeth. He gave me a price of $1500 but said he would not guarantee it, he wanted to do a new fixed bridge for $10,000. Being elderly living only on Soc.Sec I told him a fixed bridge was not possible. An assistant, asked if I wanted to get started with the bridge now. I told her I was taking out extra dental insurance the first of the year, but she said we could still get started now as the ex-rays would be needed to send to the insurance company for approval. So assuming the ex-rays would naturally be included in his price, I agreed. She took a panoramic ex-ray on 12/07/21. (In talking to my dental ins. I know they sent their refusal to pay letter out on 12/20/21 to Dr. ******. On 12/29/21 I had an appt. for my twice a yr. cleaning. Another appt was made for 01/26/22 to start impressions giving enough time for ins. approval. At that appt, I was told the ex-rays were not paid for, I needed to pay for them NOW. I asked WHY I was just now being told (said they didn't know the insur.co. refused) but the ins.co stated the refusal letter was sent on 12/20/22),was told they NEVER turned the ex-rays into the insur. co. for approval. I could not proceed until my insurs approved the partial. I told them I DIDN'T have the money that day, asked to talk to Dr. ******, but sat there until I left in tears. On 1/30/22 I called Kelly, Off Mgr, told her I had the money to PAY, but she said she had to talk to Dr. ****** first to make sure he wanted to continue. I waited for 3 wks for her call back or letter sitting with this severely decayed tooth, but never heard anything. I had to find another dentist to help me. Now they're turning the bill into collections. Not right or very decent way to treat a 10-12 yr patient.This office does not rate A+

  

  Business Response

  Date: 05/25/2022

  [BBB Transcription via Email]

  
  ************************
  Attachments
  May 24, 2022, 4:00 PM (15 hours ago)
  to me
  
  Please find the attached letter in response to the above named patients complaint.  Feel free to call the office to speak to Dr. *** ****** if you have any further questions.