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Business Profile

Sewing Machine Parts

Singeronline.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/20/2024 and selected 2nd day rush delivery for an additional cost of $12.50. The cost of the parts ordered was $19.99. The total amount billed to my ****** account was $32.49. I received an order confirmation from singeronline (attached below) that shows a breakdown of the charge. I did not receive any additional information on my order until 12/25/2024 when I was notified that a shipping label had been created and was awaiting carrier pickup. I did not receive the item until 1/2/2025. This clearly does not meet the 2 day rush shipping that I paid for. I reached out to the seller via email and phone to request that the shipping be refunded and I received no reply.

    Business Response

    Date: 01/11/2025

    Full refund on shipping charges.

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/3 I ordered a part from singer online order#****** I paid 29.95 for the part and for priority mail for a total of 38.65 which they have already charged to my card. On 3/4 I received an email stating my order was in shipping and I would receive an email momentarily with tracking number. I received no such email and after three phone calls and two emails still nothing. Your phone calls go to an automated voicemail to leave a detailed message and either ******* doesn't exist or just doesn't answer emails. Thank You ***** ******* ******************** **********

    Business Response

    Date: 03/07/2023

    Customer emailed after hours Monday, we responded with update the following day, Tuesday. This is a foolish premature complaint, for an order that was in processing and on schedule to ship timely. It was pulled from shipment and fully refunded.

    Customer Answer

    Date: 03/08/2023

    I  did email after hours on Monday, after not receiving 

    a response from earlier call. I also called again on Tuesday

    and again after no response I emailed again during their

    business hours.

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a small order for a sewing machine part on January 5, 2023. I received a confirmation of the order the following day. When I did not receive the order, I placed an email requesting status on January 19, 2023. No response received. A few days later I called the Customer Service number and no answer. I left a message and again, no response. On January 31, 2023, I sent an email requesting status of the order. No answer. It's a small order BUT as there has been no communications received, I believe it's in the best interest of other consumers to let folks know that this business seems to be running a scam. Thanks, ***** ******

    Business Response

    Date: 02/08/2023

    This customer is not emailing the correct point of contact for customer care. There is no history of this email address on file. SINGERonline is a decorated veteran-owned business who pride in customer communication and order satisfaction. These comments are unpatriotic, this order has been fully refunded. 

    Transaction ID *****************
    First Name Debra J.
    Last Name Tenney
    Gross Amount -6.38
    Payment Status Completed
    Payment Date Wed Feb 8 10:06:53 2023

    Customer Answer

    Date: 02/10/2023

    I received my refund today from this Company so I am dropping the complaint. 

    I will, however, let friends and family know about the poor customer service and advise against purchasing from this company.

    Thanks for your assistance,

    ***** ******

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought the issue was the foot pedal so I ordered a replacement from SingerOnline.com but after that didn't work, I took the sewing machine into a shop and the issue seems to be internal with the circuit board. I made a request to return the pedal as the website says 'Easy Returns.' I first reached out via email and then phone to start a return process. No response. I shipped the product back to the address listed on the website. The tracking code shows the return was delivered on September 26, 2022 but I have not received a credit back to my card. I reached out again to check status via email on October 7, 2022 with no response. I left a voicemail on October 13, 2022 with no response. I can attached all the communication that I have sent with no response from SingerOnline.com. I just want my money refunded for the product I returned.

    Business Response

    Date: 10/14/2022

    Fully refunded on 10/14/2022 
    Gross Refund Amount 34.99
    Refund Transaction *******************


    Customer Answer

    Date: 10/19/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******


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