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Business Profile

Concrete Contractors

D & B Custom Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid the owner ***** ***** $6,750 (half of cost) to extend a driveway and pour a footer for a garage. ***** took 6 months and still didn't start the project. At that point my situation changed and the garage was not longer going to be built. I asked ***** for my money back. He came up multiple excuses and never refunded my money.

  • Initial Complaint

    Date:08/05/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 26 I signed a contract with ***** ***** to put in a new driveway at my house, the price was 4800. I gave him a down payment of 2000 dollars. After months of excuses I finally cancelled the job. He said ok and and told me he would bring back my money. Well after weeks of excuses of why he can't bring me my money, I'm now turning to the BBB for and opening a small claims suit against him. Do not use this man, he is openly steeling money from is clients and not returning it.

    Business Response

    Date: 08/29/2022

    [BBB transcription via phone call]

    Business stated the consumer was refunded.

    Customer Answer

    Date: 08/30/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

D & B Custom Concrete is NOT a BBB Accredited Business.

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