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Business Profile

Windows

ARMORVUE Home Exteriors
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with Armorvue for windows & siding the front and back peaks of our house. The siding was put up at a later date. Not long after the siding was put up wind blew some of it off on 2 different occasions. They fixed these problems within a reasonable amount of time. Not long after that the siding started to buckle. Contracted Armorvue again and it took quite a while before I was able to get someone to come out and look at the problem. When someone (*****) finally come I went up on the roof with him to point out the problems. Our contract called for the old siding to be removed, any rotten wood to be replaced and then insulated before the new siding was installed. You could see the old siding sticking out of the bottom row of siding. He (*****) told me the employee that did the job no longer worked for them and that the job was not done properly and that they would redo the siding on the front and back of the house. When they worked on the front peak they hammered nails into the roof to secure their ladders and while working they damaged the surface of the roof. (most of the granules came off the shingles - the roof is 12 years old) I called ***** 2 or three times and he assured me that they will take care of the problem. Never heard anything more. Called ***** in March and he told me as soon as the weather warmed up they would fix the problems. Nothing happened by June so I called ***** a couple of times and got no response. So here we are. I am looking to get the siding done right and the roof repaired. Thanking you in advance for your help.

    Business Response

    Date: 07/16/2024

    Yes we do apologize for this experience, the original installation was not up to our standards and that installer no longer works for us. In addition we do apologize for the time it has taken to get these issues completed, weather may have been a factor at one point but the lack of communication or returned calls/messages is not acceptable and we apologize again. It is to my understanding that the work has finally been scheduled for this customer and a new crew is going to be there Wednesday, 07/17/24. We'll look to stay in touch with customer throughout the process until it's completed to their satisfaction.

  • Initial Complaint

    Date:11/10/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with Armorvue on June 18th to have two sets of patio doors installed. We put $2000 down as a down payment and financed the rest through green sky. We authorized green sky to start $3200 of the loan to pay for the doors. It is now November 10th and our installation has been canceled twice by the contractor. The contract states that the job would be completed in 18-20 weeks. We are well past this and zero work as been completed. The company refuses to cancel the job and refund our money so we can go elsewhere to a company that will actually complete the job. We have only been apologized to and then scheduled out even further. We can no longer continue waiting and would like to just be refunded since zero work as been completed.

    Business Response

    Date: 11/28/2022

    [BBB transcription via email]


    In response to the complaint from ******** *********;

    First and foremost, we apologize for any frustration to her and her husband. 

    The contract was dated on Saturday 6/18/22 and turned in on Monday 6/21/22 with an approximate installation date of 18-20 weeks due to supply chain issues. Upon field measure, the job went on hold due to the size of the opening of existing door going to the size of our doors. We needed an addendum from the customer on which way that they wanted. We received that addendum on 7/6/22 from the customer.
    The job came off hold the following business day and was ordered. Once we received product and had opening in the schedule, we did schedule ******** and **** for a two-day installation with our crew on the 11/9/22 and 11/10/22.  Even with the job being on hold, that date would have been in week twenty of our approximate quoted 18-20 weeks. 
    Unfortunately, our lead installer who I have personally worked with for over twenty years got sick. I know it's easy for me to say, but I can't remember the last time this crew has reported off. Unfortunately, they were sick enough to be unable to make it the following day as well. My installation manager ***** reached out and scheduled them for the following Friday for a one-day installation with *****s help at his first opening in his schedule. We arrived on the 18th and completed the project. The project is not only completed but paid in full. On the 18th, ***** again apologized for the reschedule as did I when I called to check on the installation.
    We stand ready and able to handle any warranty issues on their completed project if they arise. We cover Lifetime on not only the product but the installation. We also hope that this complaint was done out of emotion and we hope they will remove this complaint now that the project is completed to their satisfaction. 

    Thank you,
    ***** ***** 
    President

    Thank you,


ARMORVUE Home Exteriors is BBB Accredited.

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