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Review fromLindsay S
Date: 10/30/2024
1 starLindsay S
Date: 10/30/2024
I am a woman and when I spoke with Bath Fitter they would not let me schedule an appointment without my husbands information as well, and then when the technician showed up he insulted me by asking if I was capable of making such big decisions. The appointment was going on past an hour and I had to leave, he asked me to reschedule the appointment and when he called the scheduling department they would not allow me to reschedule without my husband there as well. The entire experience felt extremely misogynistic, even when speaking to a woman about the appointment. Even my realtor was shocked. Also the price is absolutely absurd, and they said they were booking out 6-10 weeks which I cannot wait that long.
Bath Fitter
Date: 11/04/2024
Hello ******** thank you for bringing your concerns to our attention. At Bath Fitter, we understand that our customers have busy schedules and we do our best to accommodate them to ensure that all homeowners and or decision-makers are able to be available for their free consultation. This is an important step in the process as it allows us to provide an exact price down to the penny for your specific bath or shower remodeling project. Since this is a permanent change being made to the home, and we offer a wide variety of different options that can affect pricing, it is important to us that all homeowners are able to have input into the project design and pricing. We apologize if your experience did not meet these standards and we will forward your concerns to management to look into this matter further. Thank you for choosing Bath Fitter. We value your business and hope to have the opportunity to address any issues you may have had. Sincerely, the Bath Fitter team.
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