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Business Profile

Nursing Home

Altercare Integrated Health Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

This profile includes complaints for Altercare Integrated Health Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Altercare Integrated Health Services has 24 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 20, 2024 I signed my daughter up, ******* *****, online to attend STNA classes staring on Jan 20, 2025 through Absolute Health. The total amount paid with my credit card was $575. Their cancellation policy states that a full refund will be issued, minus $25, if you cancel within 7 days of the class. Attached is the e-mail I sent cancelling 7 days prior, (as a reply to the original sign-up with the receipt) and asked for a reply so I know that it is cancelled. In addition to e-mailing, I made several calls to the class in an attempt to confirm the cancellation, but I was only able to leave a voicemail. I left several messages, and did not get a response. We had no idea if the class was cancelled or not - so she showed up the first day, only for them to belittle and yell at her in front of the entire class. They said they e-mailed, called, text and refunded me. They did none of those things. When she asked for proof of the cancellation or a copy of the e-mail cancelling, they yelled at her and told her she had to leave. As of January 21, 2025, I still have not received a refund, e-mail or phone call from them. I would have been happy to pay the $25 cancellation fee as per their policy; however, given their lack of response and unwillingness to provide any source of cancellation confirmation which resulted in a waste of time and gas going there, I believe I am entitled to a FULL refund. This is FRAUD!! I also want to warn others about this sketchy company. Their lack of communication, rudeness, and unsatisfactory behavior coming from a business that is supposed to be professional and teach professionalism. It is both sad and scary that these types of people are running a business to train people to care for the elderly.

      Business Response

      Date: 02/05/2025

      February 5, 2025


      BBB Serving Canton Region & Greater West Virginia
      Attn: ***** *******
      **** ********* *** ** ******* **** *****

      RE:         **************

      This is in response to the BBB complaint ****************  Our process is to issue refunds for Nurse Aide Training class via check.  Check ****** was issued on 1/20/25 and mailed on 1/21/25 to the address we have on file: 

      ****** ***** *** ***** ********** ** ********* **** *****

      The check has not been cashed as of 2/5/25.  I left a voice mail for ****** ***** *************) requesting a call back to verify that she received the check.  Veronica W***** also issued an email on 2/5/25 to ***************** asking her to confirm receipt of the check.  We will continue to follow up to ensure that a refund check has been received.

      Regarding the complaint of our employee yelling at ******* *****.  It has been reported that when ******* attended the first day of class she was very disruptive.  ******* was reported to have been very confrontational regarding the refund.  Due to her behavior her instructor called Ina L**** (Program Director) and Ina spoke to ******* via phone.  Ina requested that she leave the class because of how combative she was being.   Ina stated she was driving on the highway at the time.  Ina explained that she would look into the matter as soon as she arrived at her destination.  ******* proceeded to yell at Ina, called her a ***** and stated that she wanted an answer and “didn’t give a **** ** *** *** ****** ** *** ******** *** **** *** ***** * ***** *** ***.

      When Ina arrived at her destination, Ina confirmed that a refund was in process.  We are eager to get this matter resolved and ensure the check has been received.  Our standard is to be customer centric and issue refunds timely.

      Sincerely,

      Cindy G*******, Vice President

    Altercare Integrated Health Services is NOT a BBB Accredited Business.

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