We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gutter Guards

Gutter Logic of Ohio, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Guards.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to contact Gutter Logics, LLC to come to my house and correct some issues that have occurred with the gutters that was installed over 2 1/2 years ago. They are leaking badly. When it rains, the water leaks badly and puddles in the yard. I had them cleaned and it was discovered that they are 'pitched' correctly. So the water is not deposited properly in the down spout. I tried to call this number, ************. The message was that the number was not working. Please let me know what can I do. This is not acceptable.

    Customer Answer

    Date: 07/26/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Gutter Logic of Ohio, LLC regarding complaint ID *********
    Regards,

    Rashidah *********

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gutter Logic installed new gutters and downspouts on my house in April of 2021. After the first rain storm I had noticed the gutters were not properly draining down the downspouts and leaking over and behind the gutters and not working properly. After further inspection of the gutters once they were dry I had notice there were improper holes drilled from the gutter to the downspouts, essentially blocking water form getting to the downspouts and causing an issues with water properly draining down the downspouts. I had reported the issue to the call center and the regional manager starting in June 2021 and repeatedly contacted the regional manager and customer care support from June 2021 until this past week July 2022. My first 2 complaints I was told a technician would come out to look at the gutters and schedule a repair and both times no one showed. I then continued to call, text and email the company looking for a resolution and up to this point have received 0 response and 0 resolution. My gutters were installed improperly and they do not work and I would like to get what I paid for, a lifetime warranty on working gutters and downspouts

Gutter Logic of Ohio, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.