Complaints

This profile includes complaints for Gutridge's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gutridge has 6 locations, listed below.

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  Gutridge

  88 S 2nd St Newark, OH 43055-5417

  
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  Gutridge

  2863 Lytle Rd Centerburg, OH 43011-1114

  
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  Gutridge

  1111 Rarig Ave Columbus, OH 43219-2357

  
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  Gutridge

  373 Enterprise Dr Lewis Center, OH 43035-9418

  
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  Gutridge

  PO Box 730 Centerburg, OH 43011-0730

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an invoice from Gutridge plumbing for $195 for work completed on service date 5/16/23. On 5/16/23 we received a call from the plumbing service stating that management had changed their policy and they were no longer going to come and preform the work. They did not come to our premises on that day. I called Gutridge plumbing and explained the situation and they said they would lower the billet $159. I asked for cancellation of the bill due to no work being preformed and they threatened to send me to collections. In addition the invoice Gutridge sent is for payment upon completion of work when in fact no work was ever completed. We did have someone from their company come to give us an estimate in 4/2023. I believe it was 4/21/23, but again at that visit no work was completed and the plumber was in our house for less than 15 minutes. It was at that time he said work could be completed and that he would schedule a follow up which was supposed to be 5/16/23, but the company changed their mind about doing the work. We would like the invoice cancelled as we don't feel we should pay for work that was not ever started and thus not completed. We also feel that we should not be billed with service date 5/16/23 when all we did was receive a phone call stating the company changed their policy and wouldn't be coming to do work.

  Business Response

  Date: 07/13/2023

  We do apologize that this occurred. We have confirmed that our service department had voided the invoice for this service date shortly after this occurred in May. All parties involved have been spoken with and there is no outstanding bill for this service. 

  Customer Answer

  Date: 07/14/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** *********