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Business Profile

Liquidators

Lots For Less LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquidators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Laguna hot tub paid 336$ for it was told it would be new it wasn’t new and pieces was missing came back was told this was a new one and it’s not the filter is dirty and a piece is missing for the top cover. Came back to store they have on the wall a sign that says money back guarantee we want to just return it and get our money back they tell us that they don’t do returns just exchange for the same items so we have the hot tube that they won’t return our money for and it’s not even all there. We just want our money back and return it.

    Business Response

    Date: 04/17/2023

    Hello I was just responding to the customer complaint. Sorry I'm a little late for some reason my mail was delivered to one of my neighbors and I just received. After reading the statement I see that the customer said he was told the item would be new. I have trained my helpers to let customers know that our items are liquidation and could be anything from new to a guest return. Customers are always welcome to inspect the item the best they can before purchase. We also try to inspect items the best we can but did not realize there was parts missing. When it was brought to our attention we offered to give them the missing pieces and I explained that at my store we buy and resell liquidation and items range from brand new to guest returns. I also explained that we like to try to replace the item if we have that same item in stock. If we no longer have the item then we will offer a cash return. To my knowledge the customer was not happy at first but then ended up apologizing to my helper. I am more than glad to replace any parts that may be missing or not satisfactory (the used filter) and I'm also willing to issue a $20 store credit for the hassle. I like to treat people the way I want to be treated and I hope the customer is happy at the end of the day and hope that they come back.

    Thanks,
    Ashley Franks
    Owner
    740-975-1938 

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