Complaints

This profile includes complaints for KMA Electric and Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KMA Electric and Heating & Cooling

  1755 Mount Vernon Rd Newark, OH 43055-3466

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  KMA Electric and Heating & Cooling

  2582 Cleveland Ave Columbus, OH 43211-1644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially hired kma because of low air flow with our air conditioner. They came out, the inspector did not check outside but said we needed a new ac unit and furnace. The sales man Roberto sold us the system for 15 thousand. When it was installed, the installer said he didn’t know why we needed it, the lines were kinked. He said he’d fix the lines but he didn’t. The air flow was still bad so I called and a tech came out and adjusted the fan but never went outside even when I explained the lines. He left. It still wasn’t working so I called again. Tech came out, adjusted fans but this time said the ducts were crushed. Didn’t fix them. He left and I called again. The general manager said he’d send him back out and instead sent the sales man Roberto. Roberto walked in, said “it’s working” though it was 69 degrees out so of course it wouldn’t be hot in the house. He called me a liar and then told me the techs were idiots and out to sabotage the company. After getting angry with me for asking him to check the ducts to see if they were crushed, I asked him to leave, I called again and the owner will not talk to me or call back. I’m in debt the money spent on this air conditioner that wasn’t needed and doesn’t work correctly. I’ve lost time with my family dealing with waiting on techs to not fix the issue. I’ve missed time at work to be available for the techs. They won’t fix it and they won’t help further. I want a refund and let out of the contract.

  Business Response

  Date: 07/25/2022

  07/22/2022
  We were called out because the Furnace and AC were not working.  Equipment was 15 years old plus.  Blower motor was damaged and needed replaced.  Options were given for repair as well as full system replacement.  Carla chose the full system replacement option.
  During the installation a kinked lineset was discovered and this was replaced as well.  We discounted the original invoice to $10,536.  Carla was appreciative of our discount and the system stayed in place.
  We made several return trips to diagnose poor cooling issues.  We found the system to be working correctly each time.  Temperature splits of 15 degree with 59 degree air coming out of the registers.  However, we found several issues that would effect the quality of cooling.
  Roof Jack Opening is way too big.  This is allowing hot “attic” air to be pulled directly down to the Coil for cooling.  This gap in the ceiling needs to be repaired.
  The return air is not big enough.  The unit is only pulling air from the small utility room the unit is housed in.  A larger return grill should be installed in the wall for this room.  At a minimum the door for this room needs to remain open.
  Leaking Sky Lights
  Broken Sliding Glass Door
  Hanging flexible Duct under the trailer.  This flex run may not be functioning properly.
  Possible low R-Value in the insulation
  Possible low R-Value in the windows.
  The home owners have repeatedly demanded that we give them money back and remove the equipment.  The equipment is working properly and blowing cold air.  The customer has some housekeeping issues that need addressed to make the ambient temperature more comfortable.
  Tom L*****
  KMA Electric and Heating & Cooling

  Customer Answer

  Date: 07/25/2022

  I am rejecting this response because: The response is not true or accurate. We have time stamped photos showing that at 11:30 at night the house remains at 76 degrees when it is 69 outside. His inspector also should have checked for underlying issues before saying we needed a new system. He didn’t check anything and the airflow is the exact same now as it was with an older unit. His techs have said that there were kinked lines and crushed ducts AFTER the unit was installed, but this is something the inspector should have seen, especially if it was broad daylight. Our old unit was not older than 7 years old and was not the problem. This company has blamed their techs, saying they’re out to sabotage the company, called me a liar to my face, and now trying to say it’s my fault the air flow isn’t right. They are out for money and that’s it. I have no issue paying for something that works, but it’s not right to charge me for something your inspector screwed up diagnosing. This is on him, not me. 
  
  Regards,
  ***** ******

  Business Response

  Date: 09/06/2022

  9.6.2022, BBB received notification from Kelly A***, that he would like to arrange for a site visit. He said his office will call Ms. ****** on 9/7/2022 to arrange a date and time that is convenient for her.