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Business Profile

Heating and Air Conditioning

Simpson Heating & Air LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 29, 2024 $85.50 was told $50 originally. Didn't resolve issue through omission of what problem was.

    Customer Answer

    Date: 01/23/2025

    One of the attachments is the explanation you are needing. 

    Business Response

    Date: 02/04/2025

    Please find enclosed our response to the complaint.  As a good will gesture, we are refunding the customer the $85.50, but in no way feel we have done anything unprofessional or improper.

    If you have any questions, or need further information, please call our office.

     

    Sincerely,

    Simpson Salute Heating & Air, llc

     

    Customer Answer

    Date: 02/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *******

    Business Response

    Date: 03/05/2025

    We are sorry Ms. ******* has yet to receive the check that was mailed to her for her refund of $85.50, but could have resolved this with a simple phone call.  We ask that if and when Ms. ******* receiveds our check, that she dispose of it, and

    I have refunded the card this morning, that was originally charged, rather than take a chance in a replacement check not arriving to the customer.  Ms. ******* can see on her statement that she has a refund pending as of 8:12am 3/5/25.

    Simpson Salute Heating & Air, llc

     

    Customer Answer

    Date: 03/08/2025

    Better Business Bureau:

    I have received the $85.50 put back onto my credit card. I checked my mail yesterday and no check has been sent to me.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *******

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had purchased a Carrier Infinity 98 gas furnace and a Carrier Infinity 19 Air Conditioner. With this purchased we had extended duct work from the furnace up to the 2nd floor. When I spoke to the salesman he assured me that they would come in and seal the duct work up on the 2nd floor that is in the floor and the ceiling of the first floor and that they would seal the duct work on the first floor and the ceiling of the basement. They had installed the furnace and ac unit on 6/22/22. When we went to turn on the furnace we had an issue there was a error message. We had to call Simpson back in. The tech that came out made the remark that they didn't finish the install right and that they had not vented the furnace so it could breathe properly. He had made another appointment to get the furnace to breathe properly. I have called about 14 times. My husband has even stopped down at there office. We both have left messages for someone to call us back and no one has called us back. You can stand in our bedroom upstairs and put a piece of paper against the duct work and it will go all the way down to the basement. It wasn't even worth the money that we put into having the duct work ran upstairs because you can't feel the cold air or even the hot air. We would like to box this in but we aren't able to do that until we can git this all fixed.

    Business Response

    Date: 09/13/2024

    Contacted customer and had covers made for around ductwork penetrations. Made dampers for ductwork and adjusted airflow on system. Verified system operation.

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********* ********

Simpson Heating & Air LLC is NOT a BBB Accredited Business.

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