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Business Profile

Cylinder Heads

Pro-Filer Performance Products

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pro-Filer Performance Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filling this complaint in regards to **** Racing Engines (New Zealand) HRE HRE purchased a set of Engine ****s and a set of Valves at a total price of $5687.96 (invoice #24640) back in September 17, 2021 These ****s were to have copper seats and titanium valves. The ****s were sent to HRE without the copper seats and HRE has never received the valves. HRE has made numerous attempts to contact Pro-Filer with no response (after the fist contact). Last year HRE contacted me to see if I could help contact Pro-Filer witch I did, after talking to **** (the owner) regarding the past invoice and product due to HRE….I was told he would get back to me. He has not tried to contact me and now wont answer the phone. I called **** on July 26,2024 with a friends out of state phone, and **** answered. **** told me that he would talk to me on Monday or Tuesday when I got back to work (09/29-30/2024) I have not been able to get through to them (phone only rings for a bit, then to voicemail) I have emailed and left voicemails numerous times without results. This week I blocked my phone number and he answered, I gave him the invoice number and he put me on hold to pull the file (I was told) then he hung up and will not answer again. I am asking for some help with either receiving a refund for HRE or the products paid for received to HRE. I can be reached from the complaint form and if you would like to contact HRE I have provided the number below HRE **** **** *************** (New Zealand)

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