We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Display Fixtures

Stack Displays

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Display Fixtures.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4 ft. white washed table cloth. Want to exchange for 4 ft shabby chic. I have been emailing number of times. They did answer one email until I asked for an exchange, then nothing. I bought this white washed table cloth to match two 5 ft long table clothes that I purchased a few years ago from Stack Display.

    Business Response

    Date: 09/11/2024

    Thank you for bringing this to our attention. Our records reflect we emailed her information about exchanging the tablecloths on 11.8.23, but receivd no further resopnse from her regarding her request.     

  • Initial Complaint

    Date:09/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 07/29/23 by mistake, immediately canceled by sending an email, thru the company's chat and on their instagram account messaging. I received no response from them so I placed a dispute with my credit card company immediately after it posted. I never received any tracking number, product, correspondence from them, ever and it's been almost 2 months now. I was able to track down the owner info an left a voice message on her cell phone, no response. Basically this person is a crook and needs to take down the website for fraudulent dealings. More i search on this, more people in the same boat as me. Please stop this thief!

    Business Response

    Date: 09/11/2024

    Thank you for bringing this to our attention. Our records reflect he ordered an item which was out of stock. He was waiting on the item because it was on back order. We advised a back ordered item is not refundable, adn there would be a delay in shipping. He asked us for a refund, and filed a dipstue with his credit card. We advised him we would not contest the charge back. 

    He told us the bank had reversed the charge. 

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-21-2023 I placed an order with Stack Displays. The total was $407.87. On 4-16-2023 I emailed them inquiring about my order. I got no response. On 4-23-2023 I contacted them via Facebook Messenger. I received a response that my order was "stuck in transit". I was told another order was being shipped out and I would receive it by Thur-Fri. Nothing arrived. I again contacted them via messenger on 4-28-2023 asking for a tracking number. They said the office was closed and they couldn't access that system. I was told they would send it on Monday. I didn't get it. I was told they would refund me if I shipped the items back when I received them. Again I contacted them on 5-3-2023 asking for the tracking numbers. I get a response saying " We were able to intercept the package from UPS and we should be receiving it back by tomorrow. As long as the products aren't damaged, we will then issue your refund. You should receive it within 7-10 days depending upon your bank or credit card, but it typically doesn't take that long." They went on to basically blame me that the shipping problem was MY fault. On 5-11-2023 I contacted via messenger again. I got no response. Again on 5-16-2023, no response. On 5-30-2023 I posted on their public FB page telling others what happened to me. They immediately banned my access to the page and blocked me on messenger. They will not respond to emails or messages through Instagram. I still have not received my refund. I can not locate an exact address for them other than Columbus OH, nor can I find a phone number. To be honest I don't think they ever shipped anything because they refused to give me tracking numbers. I simply want my refund.

    Business Response

    Date: 09/11/2024

    Thank you for bringing this to my attention. Our records reflect she placed an order but ordered the wrong items. We upgraded her item to a more expensive item, which we didn't charge her for. There was a mistake in thshipping. We had the item reshipped to her. In the mean time, she filed a charge back, and received the money from her credit card.  

    Customer Answer

    Date: 09/11/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 20258147

    I am rejecting this response because: 

    I just want the facts stated. It has taken them

    1.5 yrs to respond. Yes I did contact my bank and eventually received a charge back. The facts are that the company NEVER shipped the items. They themselves said they cancelled the order. I provided their statements in my attachments. They did not offer me a more expensive product. I immediately, within minutes of placing the order, contacted them about the wrong size. They said it would be no problem. They refused multiple times to provide a tracking number but kept insisting they shipped it. Then they changed their story and said there was a problem and they would reship another one. Again they would not provide a tracking number but insisted it was shipped a 2nd time. Then changed the story again and said they cancelled the shipment after it was already sent out. Truth is they are LIARS and NOTHING was EVER shipped. When I asked for a refund they refused and told me it was my fault. When I kept demanding a refund they blocked me from being able to contact them anymore. So yes I contacted my bank since this company REFUSED to correct or resolve the situation!! They simply just expected to keep my $400 and not refund it. Thankfully when I provided all the evidence of communications with my bank, they clearly were able to see this company's unwillingness to acknowledge and correct their mistakes. The time it took them to even respond to this complaint, 1.5 yrs, clearly shows their incompetence as a business! I have never ordered from them again nor will I ever! I do many craft shows and have alerted other craft vendors to this companies deceptive practices. 

    Honestly I was t aware this complaint was still open. I thought it was closed 1.5 yrs ago.

    Now that the truth has been stated and my bank gave me my money back, I no longer need this complaint to be open. 

    Regards,

    **********************************

Stack Displays is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.