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Business Profile

Mobile Auto Repair

On a Dime Mobile Mechanic
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 16, 2024 - Had oil change done on ************** he took tiller with him since still wasn't working - payed $162.88 that day for oil change + tiller work. I was told that it'd be done and dropped off in one-two days.July 26, 2024 - I messaged for update on tiller since there had been no contact or update - was told it hadn't been touched and would be worked on that weekend Sept 9, 2024 - I messaged again to ask for update on tiller since there had been no communication for over a month Sept 10, 2024 - Got a response that it just got finished that ******** would be dropped off the next day along with additional bill for part Sept 12, 2024 - Got messaged the bill for $40 ($42.90 with tax) for misc ********************* also got messaged that it'd be dropped off later that day since they got busy the day prior - I responded that I would pay after receiving the tiller Sept 15, 2024 - I messaged again to make sure it wasn't dropped off at wrong place since it still isn't here I have received no more communication since the message on the 12th and I am still without my tiller for over 2 months. I have tried to be patient since things come up, but there is no reason that I am the one that has to instigate communication for delays on another person's end. At this point, it seems like the only solution is to get a third party (BBB) involved since my kinder approach has yet to work.

    Business Response

    Date: 10/24/2024

    The business reports the consumer has the tiller and the matter has been resolved.

    Customer Answer

    Date: 10/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

On a Dime Mobile Mechanic is BBB Accredited.

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