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Business Profile

Saddles

Australian Saddle Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I have purchased saddles from this company before. The company is at the Quarter Horse Congress yearly. I had trust in the business. I was interested in another saddle. At the Quarter Horse Congress I went to the Australian Saddle Company and picked a saddle I would like to purchase and the owner was to get back to me if the saddle was in stock and never did.

    I also had a saddle I wanted to sell, and the owner agreed to attempt to sell the saddle during Quarter Horse Congress on October 10th, 2022. I was not smart, and I did not get a bill of sell or have anything other than a verbal agreement. I had others with me when I dropped off the saddle. I have attempted to email, call and text the owner to see if the saddle was sold and if not I could come and get it or wait a little longer. I emailed on 10/24/22 and texted November 2nd and called November 7th. I feel I will not be getting a response.

    Of course after this happened I have been told by friends at Quarter Horse Congress that the owner has done similar things before and they would never buy from the business.

     

    Business Response

    Date: 11/09/2022

    I am totally surprised by this complaint,  upon reading this complaint, I immediately called ***** and left a voice message, I also texted her, In the voicemail I asked how how she would like to proceed, I just got in the saddle that she desired, I am waiting on her further instructions as to how she would like me to proceed. I still have possession of her used saddle. I was not successful at selling it at Quarterhorse Congress, I have it with me at the Equine Affaire in Massachusetts, I will not attempt to sell it here, until I get a decision from ***** on how she would like me to proceed.

    I am extremely surprised by her statement, that her friend had problems with the owner in the past, I am not aware of this, unless she is talking about the previous owner prior to 2017.

    Customer Answer

    Date: 11/09/2022

    I accept the business's response to resolve this complaint.

Australian Saddle Company is NOT a BBB Accredited Business.

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