Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased trees from Lefke. More than half have died or failed to thrive. We have consulted and learned the trees died or failed to thrive for different reasons, including the way they were planted and when they were planted, choice of location and kept on stakes permanently.. We will be removing 6 trees and a 7th is in question. Phone calls have not resulted in a response. We would like a refund.

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14th at 8:00 a.m. a lefty tree truck came to my trailer a man was in a bucket with the top of the tree again cutting limbs off and let them drop down while doing so where the limbs hit an awning the yard was full of limbs for a few hours of fun looking at it after it's cleared off knows that the audio was bent to the left and the bracket was broke and the siding had pulled away from mold trim Weeks later I noticed in one of my spare bedrooms I don't really use I heard something went in there raise the blind realize that water was pouring in above the window seal onto the wall the outlet the mattress and box spring that I had against the window and onto the carpet the next day I had a friend of mine come out it put flex tape over the part that has unfolded away from the trim try to seal the inside of the window to keep it from leaking any worse I notified the managers of the trailer park she gave me a name and number of theperson to contact I called him he informed me that he was out the person that can help me that he would take my name and number and pass along to the person who could weeks later I called again this time he kind of really told me that he didn't tell me one time I'm about to go to help him so I asked him for the name and number of the person who could he did not give me the name or number and no one has still to this day called me back pictures are included of awning of the awning with a limb on it that you can see pictures of me catching the water with a bucket the night that I realized that the water was coming in and an estimate on whatever cost to have it fixed thank you for your time

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to them January, and them came on the 15th to give me a quote and were planning to come out to my home 5-6 weeks later, which would of been in March, it’s now April. And I had called them to just get an idea of when they would be coming so I can inform my neighbor. When they finally did call me back after 3 calls, it was the sales person ****** that called me and did my quote to tell me that they “mis quoted” me and it’s actually 2k more! He then had the audacity to say whoever did your quote did not do it correctly! and I’m like your the one who did it! So what are you saying?! I told him I had already signed on the quote that was given and wanted to speak to a manager more about this. I called the office several times and left several VMs, when ****- supervisor finally called me back and after we spoke he stated I was right I had an already signed agreement and that he would figure out what to do and make some calls. Well after 5 almost 6 days I don’t have any calls back, I left some other VMs and I am very upset and disappointed in this company, and the service I received and lack of communication. It’s basically spring and leaves are coming out and I might have to wait again until next year to get these trees done if I can’t get a hold of another company! I am beyond frustrated and not to mention the shadiness of the sales person to try and get me to unsign my agreement and put the new quote on it. Good thing I saved my agreement from the initial one. Lefke should have better service and honesty. I only went with them because my neighbor recommended them!