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Business Profile

Computer Software

Dimension Trader LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased trading software from Dimension Trader, LLC (Mike G****) on May 29th, 2022. Mike installed the software on my computer remotely. At the time of installation he himself experienced difficulty getting the software to run properly on my PC. The software would take a long time to load, and he was not able to get it running at all without severely capping the amount of data being displayed, therefore limiting the functionality of the software. Also note that at the time of purchase, there were no minimum hardware specifications listed on the Dimension Trader website. After Mike capped the info displayed, the software still ran slow, failed to load without waiting minutes, and/or often never loaded at all, or just remained in an endless loading state. In the rare instance that it did load, it froze soon after loading and/or crashed completely. I immediately made Mike aware of the issue and his response was "no one else has ever had this problem", which did nothing to fix my issue. He agreed to try to reinstall the software but during this same time period had a death of a close friend and the appointment was understandably missed. I continued to try to get the software to function properly but was made aware by a friend who is a computer engineer that the software was simply not optimized for a computer with my PC specs. I made Mike aware of the issue sent him videos and photos of the issues. I continued to communicate with Mike via phone calls and emails about the problem. His only suggestion was for me to "buy a new computer". I requested a refund from Mike since the software did not work on my PC. He swiftly made me aware of his no refund policy and that I agreed to that policy when I purchased the software. The only remedy he was willing to make was to suspend the$50 monthly maintenance fee "until I got a new computer". He has now reneged on that agreement as well. Implied warranty laws say I have the right to defect-free merchandise regardless of policy.

Dimension Trader LLC is NOT a BBB Accredited Business.

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