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Business Profile

Tree Services

Treemasters Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Treemasters cut down a tree on June 16th 2022. They did a great job. I was told 4 to 6 weeks from that date the tree stump was to be ground down. They came out within that time frame. When the stump was ground we had to move the wood chips. when we did there was a large piece of stump left. They could not see it. July 29th I called told them about it.I called several times I keep getting dates they never come out. I called them one last time on August 26th told them that I was going to fill out a complaint with BBB. I got a call back they said they would be out next week. This is the Friday a week later no show again.

    Business Response

    Date: 10/13/2022

    The business owner informed BBB that they certainly are willing to come out to finish the stump grinding.  Sections can sometimes be missed when stumps are ground.  The business will contact the consumer to set up an appointment so the work can be completed by the end of the month.

    Customer Answer

    Date: 10/17/2022

     I am rejecting this response because:
    I waited 2 months and made at least 6 calls to get the stump finished. Two weeks after I called you I paid another company eighty dollars to grind it. I feel they should pay me the eighty dollars back. I was on vacation is why this reply is late. Thank You 

Treemasters Tree Service is NOT a BBB Accredited Business.

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