Reviews

This profile includes reviews for National Design Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  National Design Mart

  2255 Medina Rd Medina, OH 44256-9695

  
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  National Carpet Mill Outlet

  5730 Cleveland Road Wooster, OH 44691-1146

  

Review Details

• Review fromMelissa O

  Date: 10/29/2024

  1 star

  Melissa O

  Date: 10/29/2024

  Horrible experience!!! They messed up the install and tried to cover it up and not inform me of the mistakes. A 1 day carpet install turned into a 4 month nightmare. The worst customer service I have EVER experienced. Please dont use this carpet place!
  

  National Design Mart

  Date: 11/04/2024

  We sincerely apologize for not meeting your expectations. Unfortunately, we encountered an issue where the carpet we received from the mill was short of the ordered amount. Our installer took it upon himself to try to address the situation in the field. When we learned of this, we worked diligently to make it right, only to find that the replacement carpet was also short. Which delayed the install timeline even further.We understand that we are not perfect, but we strive to resolve any issues when we fall short of our customers' expectations. In the end, we hope you can agree that we made every effort to rectify the situation.Again, we apologize for any inconvenience this has caused.

• Review fromVanessa S

  Date: 05/06/2024

  1 star
  I feel this company give customers missing leading information to get them to their sales. I was told I would receive 26% off my total sale of materials for granite if I was one of the first 100 customers through the door on Saturday May 4, 2024. I was in line at 5:30 am in the morning, because I was building a new home. I needed the extra savings. I was the first to get waited on. The manager came over and to speak with the sales person twice during our conversation to pick out my stone. After the second time, the sales guy told me a customers were geting upset, and asked if I minded if he went to talk with her for about 10 minutes. I said sure. We're done. I neede my printout. Ten minutes turned into five hours. I asked the manager if he could complete my sale. I informed him I been there since 5:30 am. I just needed my paperwork. He said he would go get the sale guy. He never came. I seen him out making additional sale with customers. I asked to speak with the manager again about how I was being treated. The manager came over and gave me a free lazy *****. I was attempting to tell him my frustration with the way I was being treated, and he got nasty with me. I told him don't worry about getting the paperwork I been waiting hours on. I was the first one there, but when I looked around everyone who was in line behind me had already left. I was put behind all the white customers. I feel badly mistrested. They did try to appology later, but the damage had already been done. I got the paperwork and had to give back numerous times for hidden increase in prices. I just love the stone colors I picked out. However, after reading their reviews, I see their business practice are not good, they don't care about customer service, and they always try to justifiy their action as right. The only thing they did do was adjust the price on the sinks. My husband was very upset when I told him how I was treated and want to cancling the order. 5:30 a-2:30 p

• Review fromMary H

  Date: 04/24/2024

  1 star
  I purchased $7K in LVP flooring from National Design Mart (NDM) in ****** **** in March 2024 with installation April 2024. Prior to installation NDM sent their team to measure and advise of additional prep work that had to be completed, my house is ranch style on a concrete slab. They said the floor had to be grinded down is few spots to ensure they were level. On the day of installation only one person on the team spoke English, the supervisor spoke English however he left for most of the day returning twice possibly three times throughout the 8-hour day. The grinder was connected to a vacuum hose held together with duct tape, making the process of capturing the concrete dust totally ineffective. Moving on to the prep of the floor they ran out of the material, not communicating with me about this issue (I do not speak Spanish) just stopping work. My salesperson called me and said the supervisor was at NDM to pick up the additional prep material needed, and I had to pay an additional $170. I asked for the manager I was very upset; he eventually waived the extra charge. They finally continued the prep and then ran out of the glue, another delay. The installation was a nightmare, on top of that I am left with two and a half boxes of flooring I can't use, I expect some not that much. I feel the measure and mostly the unsupervised application of the product was the issue, the square foot of my flooring did not change. The next day a piece in the doorway was not glued and sticking up in several places. I contacted my salesperson and sent her photos, she said *************** would contact me to come out and look at it that was on April 6, today is the ******************************* I am so disappointed in NDM, what a horrible experience. I wholeheartedly do NOT recommend NDM, no follow up on their service or satisfaction just $$$$.

• Review fromRita L

  Date: 07/15/2023

  1 star

  Rita L

  Date: 07/15/2023

  HORRIBLE experience with this company. As another reviewer said before, we would also give this company a negative 5 review. We picked out tile for our entrance area, kitchen, hallways, etc. with a start date well in advance, like 8 months prior. Several weeks prior to the start date, after a handful of unsuccessful attempted contacts, we were told they have to push our job out because of many other jobs, and later found out they lost some staff members. We responded back saying we had this start date scheduled way in advance since we would be traveling frequently. So, they scrambled to meet or get close to our start date and put several in experienced contractors off the streets onto our job. We had to scramble to put ourselves up in a pricey hotel down the street so we could oversee the job. It was a good thing, as management of the job was almost nil. We had to personally guide the workers through the process. After several boxes of tile arrived broken, we asked for a tent to be made so our beautiful home would not be affected with mounds of dust. We were verbally quoted for the effort - a pricey amount. After an initial day of set up, the demolition began. We noticed the tent structure was surrounded by very thin plastic that tore in many sections, fell down actually in many places, and mounds of tape was added to help secure all the tears. Unfortunately, DUST WAS EVERYWHERE !!!! We were horrified. We actually felt vandalized! We previously moved our belongings and priceless art works out of closets and into our great room. We nor they covered any of the articles ASSUMING were protected. BUT NO. So, they said they would have a crew clean for us. We oversee a few members off the streets swishing around our feather dusters and family members of one of the crew "lamely" dusting our belongings. This mickey mouse install went on for about a week and a half.... MUCH longer than we were promised initially. HORRIBLE company, HORRIBLE experience
  

  National Design Mart

  Date: 07/17/2023

  We strive everyday to ensure we meet or beat our customers expectations and clearly we missed the mark. We would like to gain more of an understand of your experience. Please call our Customer Service Department at 330-721-1914.

• Review fromLaura C

  Date: 03/09/2023

  5 stars
  Excellent experience with National Design Mart for our kitchen re-do. Having looked at several other sources, we found NDM lines had the breadth of offerings needed for our small-ish kitchen. ***** was excellent in designing the layout for our kitchen cabinets and listened carefully to our design intent. He is very thorough, knowledgeable, and fun to work with. I also appreciate the on-site confirmation of the layout by an experienced *********/installer before a final order was placed ; this practice eliminated issues in the field.