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Business Profile

Lab Equipment

Government Lab Enteprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lab Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought supposedly 3 fumehoods mid year and received in August 2022 for CAD 22 ,432.35 paid through paypal-we are aware that we are buying used equipment but it is clear that repainting will be done so that at least it will look clean and presentable. The items arrived as incomplete 2 sets of fumehoods only, with dents and cracks and have a lot of missing parts-details is on thr attachments

    Business Response

    Date: 11/17/2022

    [BBB Transcription via Phone]

    Units got damaged during shipping. I told them to file a shipping claim and they refused to. They refused to return the product and the 15 days to return is past. They are not being reasonable to a resolution and they did a charge back with their credit card.

    Business Response

    Date: 11/18/2022

    [BBB transcription via phone call]

     

    Business stated the consumer filed a chargeback against the business back in August, and their credit card company ruled in the business favor today.

    Customer Answer

    Date: 11/20/2022

     I am rejecting this response because:
    The items were not damage during shipment - the file i have previously sent shows that the items were properly crated, however,  even with the proper packaging, it is evident that the items were shipped iin damaged conditions.  

    The credit card company has not returned our money so again, what the seller is claiming is untrue.

    As for sending the items back within 15 days, we were negotiating how to dealt with the damaged items and before the 15 days expiry of return, no settlement has been reached yet

    which means they were notified ahead of time that the item were received in an unsatisfactory condition - such damages were not disclose by the seller - they were only showing part of the

    picture where the items are in good condition and hid all the damage - we were promised to have the item repainted but it seems like it was not even completed

     

     

     

     

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