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Business Profile

Project Management

Project Management Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/4/24, I authorized a payment of $99 to the Project Management Institute for the **** Exam Prep course with the understanding that I could access the course at my convenience. As with most online learning modules, I expected to be able to make progress on the course and have that progress saved so I could continue my progress in future *********** date, I have contacted the *** Support team 4-5 times requesting a fix to what I've been told is a "known issue" with the course not saving one's progress. I have gotten different responses from each person I spoke with, having some warn me to only access the platform on a single device, then later being advised to use a different device to solve my ********** the end, the one consistent response I've received is that I'm expected to complete the course in one sitting. The course is 155 questions set to take 3 hours time, which is a lot to expect of anyone. At no point prior to my contacting PMI Support was it disclosed to me that the course needed to be completed in one session, and I feel that this is deceptive and dishonest. I am now missing nearly $100 for a course on which I cannot make meaningful progress. I ask how this business can advertise a service as being on-demand and at the same time require that service to be accessed in its entirety in one session.

    Business Response

    Date: 11/07/2024

    Hi *******, 

    Thank you for notifying the Western Lake Erie Chapter of Project Management Institute, **** of this matter. While you may not be a local member of our chapter, we empathize with your case and take accountability for *** standards. We have worked with our *** partners towards a resolution for you and they have contacted the *** Global Legal Team to escalate this case for you so that **************** processes this refund as soon as possible. We will continue to follow up with our **************** to ensure this case is fully resolved to your satisfaction. 

    Thank you again,

    **** *******
    Vice President of Administration
    PMI Western Lake Erie Chapter

Project Management Institute is NOT a BBB Accredited Business.

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