Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Uniform Services

  30 Charterhouse Cr. London, ON N5W 5V5

  
• 

  Cintas Canada Ltd

  410 Old Vernon Rd Kelowna, BC V1X 4R2

• 

  Cintas-The Uniform People

  320 Westec Dr Mt Pleasant, PA 15666-2762

• 

  Cintas-The Uniform People

  40 Abele Rd Bridgeville, PA 15017-3424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since installation of the products, I have not had service on-site, which is supposed to be a monthly occurrence. The person handling my account is supposed to visit on-site, address the situation of the supplies, verify if additional products are needed, place that order and bill me for the rental of the equipment plus the products. This does not happen. Not since installation. I have had Cintas for a year. We I increased my order to include more rental items - the new rental items did not coordinate with the previous designer line. They parts were mixed and matched but not part of the selected premier line of decor. The correct parts were never replaced for the mismatched ones. There is a minimum charge by the month. I clearly stated every time to the handler that I would rather buy product than be charged an up-charge for nothing. This never occurred. Whenever he would short bill me because I had mismatched product, (very nice of him) the accounting department would just round up to the minimum and I had to pay anyway. He took a long time to get a credit but the next month it would start up again. No visits, No choice to order product, mismatched items that were never corrected, accounting dept that is inefficient - I am done. I want to quit this. They came and removed my rental equipment at the beginning of March. My true Manager finally called from being abroad for a year and stated that I signed a 60 month contract. Is it because they feel I am locked in that they can excuse this lousy service from the very beginning? I had I hopes and intended to have a long relationship. But bad business is bad business. I want out of the contract. No one will call me back. There is no human to complain to. My recent attempt to get a supervisor to call me has fallen on deaf ears. This business is supposed to have a good reputation but not from what I experienced.

  Business Response

  Date: 04/07/2025

  Since installation of the products, I have not had service on-site, which is supposed to be a monthly occurrence.
  * Initially service was established at the winery but got moved to home office after they stopped their mats. The Mats were stopped In between the June and July service.
  
  The person handling my account is supposed to visit on-site, address the situation of the supplies, verify if additional products are needed, place that order and bill me for the rental of the equipment plus the products. This does not happen. Not since installation.
  * The customer did not use much hygiene product. Because their usage was so low we commonly had to credit this off during service. We invoiced for paper and soap on the first invoice on 4/19/24. After that we never invoiced for ********* again, we only invoiced toilet paper on one other invoice on 6/14/24, and we invoiced for ****** *** **** soap one other time on 8/9/24.
  
  I have had Cintas for a year. We I increased my order to include more rental items - the new rental items did not coordinate with the previous designer line. They parts were mixed and matched but not part of the selected premier line of decor. The correct parts were never replaced for the mismatched ones.
  *  We did not add products or services to their invoice. We started stopping product before July before the account was three months old. They did have majority ****** *** **** products, and they had received different styles. In September we had a service supervisor visit the location and repair/replace dispensers for toilet paper and paper towels.
  
  There is a minimum charge by the month. I clearly stated every time to the handler that I would rather buy product than be charged an up-charge for nothing. This never occurred.
  * Shortly after install someone incorrectly coded a dispenser line to the wrong delivery week. Because of this there was a invoice that would generate the following week after the actual service. This happened on three invoices. After that she had begun stopping product and dipped below the invoice minimum therefore it started to generate. We attempted to provide different products, but she was not satisfied.
  
  Whenever he would short bill me because I had mismatched product, (very nice of him) the accounting department would just round up to the minimum and I had to pay anyway. He took a long time to get a credit but the next month it would start up again.
  * Ricardo often credited the invoice minimum in an effort to keep the peace, but she never fully understood that the invoice minimum and I had to explain this to her. She did not agree when I did so.
  
  No visits, No choice to order product, mismatched items that were never corrected, accounting dept that is inefficient - I am done. I want to quit this.
  * After I spoke with the customer, we made the decision to terminate their service with no penalty.
  
  They came and removed my rental equipment at the beginning of March. My true Manager finally called from being abroad for a year and stated that I signed a 60 month contract. Is it because they feel I am locked in that they can excuse this lousy service from the very beginning?
  * I had returned from deployment with the Army, and this was my first interaction with the customer. She had another Service Manager before me. What I was trying to explain in the conversation is that I do not have insight on the conversations that I was not a part of. Because she was wanting to terminate service, I felt it necessary to be honest with the customer and remind them of the service agreement.
  
  I had I hopes and intended to have a long relationship. But bad business is bad business. I want out of the contract. No one will call me back. There is no human to complain to. My recent attempt to get a supervisor to call me has fallen on deaf ears. This business is supposed to have a good reputation but not from what I experienced.
  * Customer called on 3/4/25 wanting to discontinue service. Immediately after I called and had a resolution for the account and told her that I was going to be releasing them from their agreement within one week. She called in again on 4/1/25 after the account had been lost. She was upset that there was $16.22 in past due AR on her account.  I called her back in 24 hours and discussed that this was being credited, but to give it time for the approval process for the credit to be completed. 

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Cintas Corporation regarding the termination of our uniform service contract. Our last day was for uniform pickup, not a service day. We refused to sign as no service was rendered. Despite our efforts to ensure a smooth transition, the driver failed to collect all our uniforms, which were ready for pickup as shown by our office security cameras. This failure resulted from the negligence of Kionna B*****, the supervisor, who went on vacation without arranging the pickup. Our termination notice was sent via certified mail 30 days in advance, per contract terms. We also sent emails a week prior, offering assistance to ensure a smooth transition, but Cintas did not fulfill its obligation. We contacted the service center and Ms. B***** multiple times for resolution. She claimed invoices are printed a week ahead, but she failed to prevent a final invoice from being issued. Her lack of accountability has caused significant frustration. During a recorded phone call, Ms. B***** acknowledged our termination request and assured us she would handle it. She sent a sales representative to discuss purchasing uniforms instead of renting, but she neglected to finalize the contract termination. After eight years as loyal customers, we are deeply disappointed by this lack of professionalism. We have requested a correction with no resolution. If this issue is not promptly resolved, we will file formal complaints with the ***, ****, and the State Attorney General’s Office. We request immediate action to rectify this issue. Please confirm that the final bill, which we believe to be invalid, will be appropriately adjusted to reflect a zero balance and provide a formal apology letter acknowledging Ms. B******* failure to resolve this matter professionally.

  Business Response

  Date: 04/09/2025

  I addressed and resolved the customer complaint submitted to the Better Business Bureau through an in-person meeting as well as a follow up phone call. During our meeting, I listened to the customer’s concerns, issued appropriate account credits, and personally delivered samples of the requested direct sale items. To further reinforce our commitment to great service and appreciation, I also provided a small selection of goodwill items. The customer expressed appreciation for the resolution, and the issue has been fully resolved.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2019, ***** ********* ****** signed a 5 yr contract with Cintas. (See documents uploaded). On June29, 2024, a letter was sent to Cintas Corporation, to end this contract. The driver, that serviced our office informed me that he was aware of the contract cancellation. On July 16, 2024, the service manager, Andrew called our office stating that he had received our letter to cancel the contract. He also inquired if there was anything that could be done to continue the service. Nothing could be done. All items were returned to Cintas. The driver showed Nov 5th and he was reminded our contract was over. In December 2024, we received a statement showing we owed for October and November service dates. The October service dates were paid in November with check # 14378, $212.00. In early January 2025, we received a statement for $443.44 showing service dates for November and December. I called the payment inquiry #, and spoke to Belle. She said she had an idea of what had happened and would speak to Andrew. We continued to receive statements showing ***** ********* ****** still owed a balance. On November 9, 2024, we sold our business to *** *********. *** does not use Cintas. I called in January, left a voicemail for Andrew. February 3, 2025, I called again about the statement showing a balance and there is no contract. On March 19, 2025, I called again and spoke to Mary Lou. She stated she would send a message to Andrew. Mary Lou left me a voicemail (see transcription from phone) stating that Andrew had responded The account had been sent to collections, there was nothing they could do about those invoices and I had to contact the collection agency. We have not received any notice of being sent to collections. How can ***** ********* ****** owe any balance to Cintas for Nov and Dec when the contract ended at the end of October 2024? The cancellation was acknowledged several times, I was told the acct was closed. Cintas needs to rectify this situation.

  Business Response

  Date: 03/24/2025

  Cintas will credit the balance of $443.44. ***** ********* ****** does not owe anything as it is related to that contract

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas has repeatedly failed to meet the terms of our service agreement with ******* *** ******* Company. Specifically: Non-Delivery of Products: From October 28th, 2024, to December 23rd, 2024, we were billed for air fresheners that were never delivered or installed. Product Shortages: We consistently ran out of paper products and hand soap, forcing us to purchase our own supplies despite paying for Cintas' service. Misleading Sales Practices: During signing, the Cintas representative assured us verbally that services could be canceled or changed at any time, which has proven to be false. Breach of Contract: Despite these ongoing issues and multiple complaints, Cintas refuses to terminate the contract, even though their own agreement allows for termination in cases of unresolved service failures. I am willing to settle the account in full for $566.09 if the contract is terminated immediately without penalty. I am seeking a fair resolution through this complaint.

  Business Response

  Date: 04/18/2025

  We presented the customer multiple options to reduce pricing but ultimately decided to let the customer out of their rental agreement.  If any future needs are required, we would love the opportunity to partner with your business again.

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Cintas Corporation Cintas is a large corporation that provides rental services for cleaning supplies, towels, and other items. Our business signed a five-year contract with Cintas. However, over a little more than two years, the company has increased our prices by three to four times the original rates. The main issue is that they are completely unwilling to discuss these price hikes. When we first noticed the increases, I spent nine months trying to get a response from their representatives, but no one addressed my concerns. After escalating the issue to higher management, a representative finally came to discuss a resolution. We agreed on a four-month credit for our business and a new contract with improved pricing. However, Cintas failed to honor this agreement. They never issued the promised credit and continue billing us at the inflated rates. Additionally, the pricing in the proposed new contract was later changed to much higher rates than originally discussed. Now, they are stating that we will not receive any credit unless we sign this new, more expensive contract. As a small business, we do not have the financial resources or time to constantly fight these unfair practices. The rising costs have become unsustainable, and Cintas refuses to schedule a meeting with us to discuss a resolution. We are seeking assistance in holding Cintas accountable for their deceptive pricing practices, failure to honor agreements, and lack of communication with their customers.

  Business Response

  Date: 03/26/2025

  Spoke with ********* ********: Pricing was resolved, discrepancy on billing will be resolved in the form of back credit. 

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been having problems with cintas since they started providing service for my store back in April 2024. They charge me for a service every month but don’t hold their end of the deal. I have been contacting customer service, and managers about their services since May 2024. Nothing has been resolved, I always have to call my route driver to bring soap back,mop heads etc...every week they never have our mats, so we have to keep the dirty mats until we are serviced again. I have called customer service at least 10 times, I spoke to many different managers, which are all rude. Nothing has changed. I finally had enough and canceled my services, now they are telling me I owe them 6k. I would have never canceled the services if I was getting the services I was promised. How do they expect for someone to keep paying for a service that sucks. I have my call log showing how many times I had to call costumer service, text between myself and route driver. It's actually pretty sad. I am very disappointed in Cintas.

  Business Response

  Date: 03/14/2025

  Prior to the cancellation request sent 2/6/25, Cintas had two records of receiving complaints of service issues. The issues were addressed in a timely manner, and we also accommodated the customer by switching the account from weekly to every other week, and finally monthly. When the customer contacted us the two times before on June 12 and September 18 it was discussed that the business was slow, and they did not need our services any longer and each time it was communicated to them of the service agreement. We continued to accommodate the customer to assist on lowering the invoices by stopping products and services to help with the cost of the program. After the jeopardy request that came in on June 12, the Key Account Manager Adrie and the Sales Rep Emily went out to meet ***** and discuss the account and all service issues were addressed at that time. After this the next time that a request to cancel came in was on September 18th and ***** once again let us know that the business was slow, and she needed to cancel. The customer went down to just dust/wet mops, paper, soap, air care, and logo mats.
  
  We did not have any further complaints or CRFs after September until 2/6/25. The driver had a logo mat shortage and advised the customer that he would return with the mat the next day, unfortunately we could not locate the logo mat, so the service team issued a credit for this shortage the following week on 2/13. When we called to discuss the jeopardy call and let ***** know of the credit, we were told by ***** that she no longer needed our services anymore including the mats. We once again brought up the agreement to ***** she said that she did not care, and she has not been happy about the service since the account installed. The supervisor called her to discuss the account and let her know about the certified letter that needed to be sent to follow the correct procedures of terminating early, but she did not want to continue and advised us that she would no longer accept services or pay for any future services. The Supervisor advised her that this would be a breach of contract, and she asked for him to provide the breach amount. The Supervisor called and let ***** know the breach amount and she told the Supervisor to do what we needed to do and to stop servicing the account, she was done with us. The supervisor filled out the proper paperwork and submitted the account as lost to be sent to collections. The Key Account Manager will be looking to set up a follow up meeting since the complaint was received. 
  

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  My issues were never resolved.  My issues were ongoing. Every time I was serviced, there was a problem.  I have many phone records every time I have contacted cintas.  I also have camera footage of not having our mats almost every time we were serviced, I even had to call one time because our invoices weren't signed by us. I was always promised the next day our mats would be brought back, but they never were. That is a lie, this has happened on more than one occasion. 
  
  
  Regards,
  
  ***** *******
  

  Business Response

  Date: 03/31/2025

  Key Account Manager, Adrie Lapeyrolerie has a meeting set with ***** on Wednesday, 04/02/25 to discuss next steps.

   

  Thanks,

   

  Patrick J. B***

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very unpleasant experience. They actively bully their customers and do not have an efficient system for paying or working out payments at all. Do not use this company they will not help you at all. We received a quote from them after a walk-through of our site for roughly 100 dollars a month but this came out to be over 500 at the first visit. They then continued to charge us over 550 dollars a month for visits that weren't happening and supplies that weren't coming. This has taken months to resolve and is still going on. They clearly use bait and switch tactics which is shameful and illegal in ****. Do not trust this company, if you don't have someone constantly watching the account then you will be continuously charged for drop-offs that do not happen and it is almost an impossible issue to resolve. They're system is setup for accidental charges that can only be resolved when the customer notices. After speaking with multiple customer service representatives and our original sales representative and realizing they wouldn't do anything other than claim they have done something, I was forced to do something I never though I would have to and speak with the manager. The manager then tried to lie about their terms in returning products when oversupplied after I checked over their terms and agreements which claim there is an event in which they will take back items. Very shady business model, go with any other service to provide yourself with supplies and you will be better off.

  Business Response

  Date: 03/21/2025

  Hello. Our local Key Account Manager (Courtney R******) has contacted the customer and responded to the complaint. Here is her resolution: I spoke with ***** – who sent in the BBB complaint. He was upset because he felt he was quoted only the unit pricing, as opposed to overall monthly cost with the inventory he was requesting. He stated that he didn’t need the inventory that’s being delivered and wanted to make cuts. We reviewed the agreement and initial order that he placed, which correlated what he is being invoiced for. Once I reviewed quantities, he understood why he was being charged what he was on a monthly basis, but is wanting to reduce to get the cost to what he had approved for approved spend at the frat house. I am meeting with him at the house after their spring break in two weeks to look at their inventories. We spoke about the BBB complaint and he understands that he can contact me or his rep in the future if he is having problems with the account.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas Team, We are writing to formally cancel all services under Account #******** and to express our profound disappointment with Cintas’s repeated overcharging, unfulfilled promises, and inadequate resolutions. Despite our numerous emails, phone calls, text messages, and now even discrepancies observed directly on your company website, you have consistently billed us for items and services we did not order, did not receive, or that simply do not match reality at our location. Below is a more comprehensive breakdown of the issues, including repeated invoice errors and incorrect product listings on your website. 1. Nonexistent Items Billed – Signature Air DispensersAlthough your online portal (screenshots attached) claims we have four (4) “SIG AIR SVC” dispensers (Material No. X27026), we only have three.Furthermore, the site lists items such as “SIG AIR DSP ALU” (X27013) and “SIG AIR CVR BLACK” (X27018) which were never actually provided.When we asked about receiving the Signature Air Dispensers (or correct covers), your representatives admitted they had no stock and gave us something else. Despite repeated requests to remove or correct these items, they continue to appear on our invoices.2. Incorrect Quantities & OverbillingOn multiple invoices (e.g., #********** dated 01/10/2025, #********** dated 01/17/2025, #********** dated 01/24/2025, etc.), you list item counts for dispensers, mats, and soap covers (e.g., 5 or 7) when we only have 3.The website likewise claims we receive certain items “Weekly” in quantities that far exceed what we have ever seen on site.3. Services Not Rendered Yet Still BilledWe have been billed for Wet Mop Large (X2650), though no mop service was requested or provided.Urinal mat service has appeared on invoices, but we do not even use or receive these.Our repeated attempts to correct these charges have not stopped them from reappearing on subsequent invoices.4. Repeated Attempts to Resolve – No Lasting SolutionWe have

  Business Response

  Date: 03/12/2025

  * The customer claims we are charging them incorrectly for Air Refreshener Dispensers – I showed the customer how we do not charge for dispensers, and the SSR corroborated the proper number of dispensers are being charged on the invoice.  
  * The customer claims they have requested repeatedly to change the quantities on the invoice – The only communication I had from the customer is a CRF for which we responded within five hours. No further CRFs available on the account.
  * The customer claims services not rendered yet still billed, citing Wet Mops and Urinal Mats – SSR corroborated delivering these products; I furthermore offered the customer credit for all perceived incorrect charges and went the extra mile with customer obsession by offering a month of free service.
  * The customer claims repeated attempts to resolve and no lasting solution – We have no history of CRFs for the account, aside from the J1 asking for cancellation. All communication sent by the customer was answered within hours. A game plan and solution was presented to customer within hours of reading and hearing their alleged service issues.  
  
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address ongoing issues with our Account for ********* **** (********). We have reached out multiple times without resolution and attempted to cancel our contract due to a lack of response and fraudulent activity. On January 30th, 2025 we were transferred to multiple different people on the phone and ended the conversation that we would be canceling service but we continue to be billed without service. I spoke to customer service on 2/20/2025 around 10:20 AM and was advised we would hear back in 24hrs, this has not happened. Outlined below is a sample of some major concerns. -Since beginning service in November, we have not received the agreed upon Chemical Dispenser. We have two parts of the unit partially installed and non functional on our wall. -Twice we received no service, were charged and the invoice was signed for by the Delivery driver. - Unresolved Request Id: ********** open since 11/29/24. -Request Id: **********, closed with no resolution. We were advised that there would be credits applied to our account that did not occur. Invoice **********-Overcharged for partial services not rendered Invoice *********** Overcharged and signed for by delivery driver with no delivery, no services rendered (After communicating with our sales rep we received a delivery later in the week) Invoice **********- Overcharged and Signed by delivery driver with no delivery, no services rendered Invoice **********- Charged with no Delivery, no signature, marked PRC Generated Invoice *********-Overcharged with no Delivery, no signature, marked PRC Generated

  Business Response

  Date: 03/07/2025

  Cintas's local leadership made contact with the customer the week of March 3rd to address the customer's concerns and appropriately rectify the situation. Our local leadership team will be meeting with the customer next week and will ensure that any invoice discrepancies are handled and rectified appropriately, including issuing refunds where appropriate to ensure the customer is satisfied with the outcome.  We appreciate the opportunity to work with this business now and any opportunity that is made available in the future.  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas has been asked to stop their services at my restaurant. I have not signed a contract with them but had them deliver products after we purchased the business in July 2024 and opened in September 2024. In November they showed up and would not drop off product because they said the auto payment was rejected. We informed them that we had never set up auto payments with them and found out that they were billing the previous owner who had closed their doors on May 18, 2024. I went on line and made a payment and asked for product to be delivered going into a very busy weekend. They did not deliver any product until the following Tuesday. We took dirty clothes and aprons to the laundromat to survive the weekend. After that and a series of screw ups. Not picking up greasy clothes resulting in fly infestation in our building. I asked them to come and get their stuff; dispensers, mops, buckets, mats, etc. They said that I was under contract and had to buy it out. I asked for the contract and was furnished one that was signed by the previous owners months before I ever formed my business. To this day although I paid for all invoices that I received product through November 2024, they continue to bill me for product not being delivered. Signatures on the invoices are those of their delivery person who is not stopping here because I told him not to come here. This is ridiculous to a small business owner who has opened a business for his daughter. I have never even seen a person from Cintas outside of the delivery person. Vendors should be partners looking to help sustain a customer's business by working with them. This company apparently is all about sales quota willing to falsify delivering goods to a place they are really not. Please review the attached agreement which was given to me after I requested that they remove their things from my business. It was sent in December 2024. The first time I saw any contract. Signed by previous owner in 2021

  Business Response

  Date: 02/26/2025

  A regional leader from Cintas spoke with the customer on 2/26/25, the same day the complaint was filed.  We were able to establish that there was confusion on the expectations of the current Cintas agreement that was active when the business ownership transferred to the new owner. We agreed that expectations of our service program can be reestablished to better fit the needs of the new owner and provide better outcomes moving forward.  We are going to set a meeting with Ron and do a walkthrough to make sure everything exceeds his expectations and that we better customize the offerings to his needs.  Once this meeting occurs and expectations are agreed upon, we hope to maintain the relationship and continue to provide services to Ron and his business.  Ron has been a pleasure to work with and we appreciate his willingness to rectify the situation as well as the continued opportunity to work with his business moving forward and to be his service provider of choice.