Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inhaler should register 200. When opened it only registers 43. This is NOT the 1st time

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AM MAKING THIS COMPLAINT ABOUT THE DEFECTIVE INHALER MANUFACTURED BY PRASCO LABORATORIES., WHICH I BOUGHT FOR MY 9 YEAR OLD SON, FROM ********* PHARMACY AT *** ******* ************* ** *****. (1). I PURCHASED THE *********** ********** HFA INHALATION AEROSOL 44 MCG ON 05/23/24, AT THE COST OF $90.61 AFTER APPLYING COUPON VIA THE ****** APP. (2). MY 9 YEAR OLD SON STARTED USING IT AFTER I HAD PRIMMED IT, ON 05/28/24, WITH A STARTING 120 READING ON THE COUNTER. HE USES ONE PUFF TWICE DAILY VIA A SPACER. (3). AS AT 06/01/24, THE COUNTER HAD 111 BALANCE AFTER HE HAD USED THE FIRST PUFF IN THE MORNING. (4). BY 06/04/24, THE COUNTER WAS READING A BALANCE OF 61 BEFORE USE. THIS BALANCE POSED A RED-FLAG SO, IMMEDIATELY I WENT TO COMPLAINT AT THE *********. (5). ********* CALLED PRASCO LABORATORIES ABOUT THIS DEFECTIVE PRODUCT BUT THEY DECLINED REPLACING IT FOR MY SON CLAIMING THAT, WE DID NOT MANAGE THE USE OF IT VERY WELL. (6).MY SON AND US (MY WIFE AND I) MANAGE AND MAINTAIN HIS INHALER PERFECTLY, THIS WE HAVE BEEN DOING FOR MANY YEARS NOW. (7). MY SON HAS BEEN USING THIS BRAND OF INHALER FOR SO LONG AND WE HAVE NEVER HAD THIS DEFECTIVE EXPEREINCE BEFORE. (8). I HAD TO PAY FOR ANOTHER ONE WITH A DIFFERENT BATCH NUMBER, IN THE EVENING OF 06/04/24 TO REPLACE THE DEFECTIVE ONE, FOR MY SON. THIS HE HAS BEEN USING WITH NO COMPLAINT TO DATE. (9). I DESIRE THAT PRASCO LABORATORIES REPLACE THE DEFECTIVE PRODUCT OR REFUND MY $90.61 SPENT TO REPLACE IT FOR MY SON. (10). THANK YOU.

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a defective inhaler from this company on 3/15/24 via my pharmacy, ******. It worked fine for a few days and stopped. I noticed I did not feel its effect and “wasted” some of the powder doses to check if the inhaler was distributing any and it was not. I called my pharmacy and they said they could not help me, nor would insurance be likely to give me an emergency substitute, so I should call Prasco. I called them and the customer service rep was very rude, telling me it is distributing powder even though it wasn’t. She told me to keep hitting the inhaler and I said maybe there was some dust? And she said that since I said there was powder, the inhaler is not defective and they will not assist me. I tried to explain it wasn’t an actual dose but she wouldn’t listen. I popped the inhaler open and saw the wheels that turn the paper backing off the foil blisters was not working and she yelled at me that I now defected the inhaler and they definitely will not help me. I know I shouldn’t have opened it, but I’m also a respiratory therapist and a pharmacy technician and I knew there was something wrong. She tried to manipulate me into agreeing the inhaler was not broken. I’ve never filed a complaint before or asked for a free inhaler before, I just want a replacement.

  Customer Answer

  Date: 04/05/2024

  4/01/24 Update from consumer via Email:
  
  
  
  
  
  Hello! 
  I wanted to update claim ID********. Prasco has contacted me and has allowed me to get a replacement inhaler. I do not appreciate how poorly I was treated, but I am happy with the outcome and wanted to be sure you were aware of the status. 
  
  Thanks so much!
  *** ****** **** **** ** ******