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Business Profile

Pizza

Payne's Pizza & More
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online my food online the food never came so I called Paynes pizza and asked where my order is they said it’s already been delivered I said to where they gave me the address and I said no that’s not the address I gave them the correct address. And the manager told me he will not refund or remake my order and send it to the correct address he said it was my fault I told him no I looked at the address before I submitted my order it was a computer glitch. And he became rude with me and said nothing he can do.. I called the tanning salon where they dropped my food at they said a guy came in and dropped it off didn’t ask for a name or anything.. they had my number they could have called me.

    Business Response

    Date: 03/20/2024

    We received an online order from this customer on 3/12/24 at 6:03pm. When a customer places and order online they are asked to enter their delivery address or change to pick up. I have provided a screenshot of this step in the process of our online ordering. Please refer to the attachment named IMG_7685.PNG. When you start typing it gives you options below to select your desired address to make your online ordering experience as quick and easy as possible. Please refer to the attachment named IMG_7686.PNG. You will see as an example, I started typing **** (which is the beginning of the address to our restaurant) As you can see, it starts giving you about 5 options below of what your desired delivery address might be. I went ahead and selected our address so you can see this process. In the next attachment, please refer to IMG_7687.PNG you can see once we have reached the checkout page, it shows the address you have chosen once again, and it gives you an option to edit the address in case of any mistakes, without having to completely start the order process over. The address the customer typed in was **** ********** ****** *** ******, OH, as you can refer to the attachment, BBBOnlineOrderReceipt.pdf, and also the attachment the customer uploaded says the same thing. Also on both of these attachments, mine and the customers, you can see there are no extra deliver instructions asking our driver to "please call when arrive" or anything other than the address we were given. We delivered to the address we were given, like we do all online orders. We unfortunately had no control over the customer ordering their online order to the wrong address. We did exactly what they asked of us and delivered it to **** ********* ****** Rd Marion, OH. How would we know any different? We are very sorry that this happened and we highly encourage our customers to double check their orders, addresses and phone numbers when placing online orders as we can only follow the directions and addresses we are given. 

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