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Business Profile

Auto Repairs

Copperhead Garage, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went for an estimate for wheel bearings & an alignment. He wanted $383 for one side . That was an estimate. I didn't have that done. but he did the alignment before the bearings were done. That cost $55. I want a refund of $55 for that alignment.

    Business Response

    Date: 07/12/2022

    Business states the following:

    Consumer brought vehicle in needing and alignment.  This was completed and after alignment was completed, we told consumer that he needs wheel bearing done (probably because of the state the vehicle was brought in).  Consumer took his vehicle to a small shop, had a quote done there for the wheel bearing and came back wanting us to match that price.  I stated to consumer that I was unable to match the price because we use better parts and offer a warranty on our work, unlike a small shop.  He was upset with this and threatened to file a complaint.  We completed the alignment work for the agreed upon price and will not be refunding any money.

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