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Business Profile

Training Programs

Med-Cert Training Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

This profile includes complaints for Med-Cert Training Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Med-Cert Training Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for medcerts and was lied to.. They also have bad communication and tried to take more money from me. They have a 3rd party vendor who messed up my payment from my grantee and made my program difficult to get through with constant booting from the program. When I tried to fix these issues and report as well as get to the bottom of things, they didn't get back to me or communicate error on their part when I did and were very unprofessional. I was also told I could switch each program if it didn't fit within so many days of starting each one even a dual program. They are now staying its not true and I need to talk to my student advisor who won't respond. The student advisor randomly messaged me and when I stated the issues I was ignored complete.

      Business Response

      Date: 01/05/2023

      Hello,

      I am sorry to hear about the trouble that you are having. Unfortunately, it looks like this complaint is intended for another company.

      Our company is Med-Cert in ***** *******, Ohio and we sometime get customer calls and complaints about "Medcerts," **********************) a company that provides online training and is not affiliated with us. They are based in ********. Please let me know if this is the case.

      Thank you

      Customer Answer

      Date: 01/06/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

       


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *****


    Med-Cert Training Center is NOT a BBB Accredited Business.

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