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Business Profile

Trampolines

Altitude Mansfield LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a birthday party for my son at the park. The price on the website you reserve on doesn't say anything about weekend rates. We booked a party for 20 with pizza. it says the price in #329.95. I was charged for a Part with 10 kids with pizza. and $20 each for two other pizza. plus charged for 3 other jumpers. at $45. for a total of $384.31. They changed the package and price when we went to check out. They told me it wasn't their problem they don't have weekend prices online. It is because they don't have control of the website. I would need to call the office and find the number myself. They refused to give it to me. The number I found online does not pick up, or return calls. This is a clear sing of bait and switch. I want my money back from them. due to the issues they caused and lack of support.

    Business Response

    Date: 05/08/2023

    Dear BBB and Customer,

    Altitude Mansfield LLC takes customer safety and satisfaction very seriously; thus, we were surprised at our first complaint of over 6 years in business.

    We are a little confused by this complaint, as it claims we do not list weekend pricing on our website.

    However, weekend pricing is very clearly shown on the booking website, along with any additional charges for extra pizza or jumpers.

    The invoice attached with the complaint is exactly what the website total shows, so we do not understand the confusion being expressed in the complaint.

    We do our best to provide a great experience and no unpleasant surprises for all our guests every day.

     

    We have confirmed the website provides full detail and pricing information for all days of the week.

    And weekend pricing is modestly higher than weekdays due to demand.

    We respectfully request the customer kindly review our website to confirm my response is accurate and truthful.

    We value every customer and want to do our best to ensure they choose to return for more family fun on a future date.

     

    Sincerely,

    Altitude Mansfield LLC

    Customer Answer

    Date: 05/08/2023

     I am rejecting this response because:
    The website does not show weekend prices! 

Altitude Mansfield LLC is NOT a BBB Accredited Business.

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