We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Mr. Rooter Plumbing of Mansfield
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired company to come replace plumbing and Aug out a drain. They came was super pleased with there work. 4 months later pipes failed and clogged again, called the store lady told me if it wasn't cover under warrenty that management would call me before sending someone. They sent a tech who had no idea about the situation and called a manager, the manager was unresolved and didn't seemed to care at all. Telling me I would have to pay for all of it again and again if it was over 30 days since the last time. So thats absolutely unthinkable to have someone pay $450 a month becuase you can't do the job right the first time.

    Business Response

    Date: 12/31/2024

    Dear BBB Representative,
    Thank you for reaching out to us regarding ****** **************** ** ********* We take customer feedback seriously and are committed to ensuring clarity and satisfaction in all our interactions.


    The original job came with a 30-day warranty on drainage, which aligns with our usual warranty policy for cabling a drain. This warranty, including all terms and conditions, is clearly stated in the fine print and thoroughly reviewed with customers at the time of sale to prevent any confusion.


    In this specific case, we had multiple discussions—at least four—with the customer to explain how the warranty works, its expiration timeframe, and the options available for service after the warranty period. Despite these efforts, the issue in question occurred outside the 30-day warranty window.


    Given that the work was completed according to our standards and that the issue arose after the warranty had expired, we do not feel that a refund or free service is warranted. We remain committed to providing high-quality service, but we believe our stance is consistent with the warranty terms communicated to the customer.


    We would appreciate any guidance or recommendations you may have on how to proceed further with this matter. Thank you for your time and assistance. Please do not hesitate to reach out if additional details or documentation are needed.
    Sincerely,


    ******* *******
    VP of Marketing

    Trades Holding Co.

Mr. Rooter Plumbing of Mansfield is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.