Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  700 Highland Rd E Macedonia, OH 44056-2160

• 

  Great Day Improvements

  268 Dunksferry Rd Bensalem, PA 19020-6540

• 

  Patio Enclosures

  198 Green Pond Rd Unit C Rockaway, NJ 07866-1219

• 

  Great Day Improvements, LLC

  1765 W Cortland Ct Ste C Addison, IL 60101-4237

• 

  Great Day Improvements, LLC

  6031 Schumacher Park Dr West Chester, OH 45069-4812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign contract May 2024. Work starts in June. Sunroom completed in July. October rain comes and there's water pouring into our sunroom where south wall meets ceiling. Call ***** from main office who schedules **** to come out and take a look. **** looks at issue and says when our sunroom was originally built there wasn’t any flashing installed between roof/walls. **** says because this is a pre-existing condition it’s not covered under warranty but he'll call the office to see what he can do for us. A week goes by; no contact. We call; no answer. Leave messages; no returns. Email; no response. This goes on for months. January 2025 I finally get a call back from ****. **** says they completely dropped the ball with us. Says during demolition **** discussed missing flashing with front office and it was never brought to our attention. Because of that they are going to fix it for us for free. Schedule them to begin work in spring. They start March 25, 2025. **** says because they have to do so much more work to fix flashing issue now he's asking us to split cost with them instead. Ask how much our half would be. He says about $2100. We reluctantly agree. Demo continues. That night, **** drops work order off at our house. It's for $4600. **** says that total is more than double because of the “other side of the sunroom”. Tell **** I do not feel comfortable paying an extra $4600 after everything we’ve been through and his bait-and-switch. **** tells me he’s “tired of dealing with us”, we’re “getting a really good deal”, and if we don’t pay work order he’s going to call his guys off the job and we can deal with it ourselves. Tell him that is completely unacceptable because they’ve already completed demo and we have no siding on our sunroom and exposed framing. **** says that’s our problem. Feeling completely taken advantage of and stuck between a rock and a hard place, we sign the work order. **** requires us pay the $4600 in full in advance before his guys resume working.

  Business Response

  Date: 04/16/2025

  Thank you for taking the time to share your experience. While we acknowledge your frustration, we’d like to clarify a few key points. The water issues stemmed from pre-existing conditions unrelated to the scope of work in your original contract. Once these were identified, we went above and beyond to provide a resolution—despite the repairs falling outside our contractual responsibility. We understand the repair costs were unexpected and difficult, and we sincerely aimed to find a fair solution. We regret that communication delays added to your concern, and we have taken steps internally to avoid similar situations in the future. Ultimately, our team completed the work thoroughly, resolved the leak, and honored all commitments to ensure your room was watertight and protected moving forward. We're sorry the process caused stress and hope the finished result brings you lasting peace of mind.

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/16/2025

   I am rejecting this response because:
  They did not address the bait-and-switch they pulled on us by promising to complete the repair free of charge, starting the work, and then using demolition as leverage to force us into paying for those repairs. Furthermore, although we acknowledge that the repair was needed because of a preexisting condition, it was agreed upon by us and Great Day Improvements that knowledge of that preexisting condition was negligently withheld from us in June of 2024 when they originally began the work on our sunroom. Because of that negligence, their general lack of communication, and delays throughout this process, Great Day Improvements agreed in January of 2025 to complete the repairs on our sunroom free of charge and we would like them to honor that agreement now.

  Business Response

  Date: 04/22/2025

  As soon as we discovered the pre-existing conditions, we let you know right away. There was never any bait and switch — we’ve been upfront and communicative from the beginning. Once the issue came to light, everyone agreed it needed to be addressed, otherwise it would’ve only gotten worse with time. You were given the option to have us handle the repairs or bring in someone else, and since we were already on-site and familiar with the project, we agreed to take care of it — and even offered a significant discount to help offset the cost. The damage we found was due to poor workmanship from a previous contractor, not something caused during our work. We’ve been transparent throughout, and our only goal has always been to finish your project the right way and deliver great service. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/23/2025

   I am rejecting this response because:
  
  This is a lie. You did not let us know about this pre-existing condition right away. You had the opportunity to during the demolition of our original sunroom in June of 2024, but neglected to do so. Had you made us aware of the problem promptly we could have taken care of it right away. When **** first came to look at the water leaking in from the south wall in October of 2024 my wife and I asked him why he didn't notice the missing flashing and bring it to our attention, like he did with the two rotting posts that were replaced. It would make sense that with our walls gone it would be easy for a professional contractor to spot something as essential as missing flashing. **** stated that he didn’t identify it then and it "wasn’t his job to", which we later found out was a lie. In January of 2025 when **** got in contact with us, he admitted that during demolition in June of 2024 **** had discussed the missing flashing with the front office and it was neglectfully never brought to our attention. Because of that neglect and the lack of communication from you, **** assured us that our repairs would be taken care of for free. The fact that he later asked us to pay for them, using the demolition of our sunroom as leverage, is a clear demonstration of a bait-and-switch. Therefore, we would like you to honor the commitment **** made to us on behalf of Great Day Improvements and return the $4600 we were coerced into paying to make these repairs.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:11/14/2024 Date of HOA approval: 1/23/2025 Cost of the project: $67,569.20 The project completed dates should have been the first week of March 2025. The first payment withdrawal was 11/15/24 for $20,270.77. The second payment withdrawal was 2/27/2025 for $20,270.77. A third payment of $20,270.71 has been paid. With a balance of $6756.93.. I have a stop payment for the balance. From my understanding they are having a n internal problem with the ordering of a door that hadn’t been ordered.

  Business Response

  Date: 04/17/2025

  We understand your frustration, especially given the timeline and financial commitment involved. We’d like to clarify that the door has now been ordered, and we are currently awaiting an estimated time of arrival. We sincerely apologize for the delay and acknowledge that there was an internal issue that impacted the order process. Your project was expected to be completed in early March, and we recognize how disappointing this extended timeline must be. Please rest assured that we are actively working to resolve the matter and move your project forward as quickly as possible. We appreciate your patience and understanding, and we remain committed to delivering the quality and service you expect. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $20,000 to have my lanai enclosed and what was supposed to be a 3 month project is going on 6 months now. My patio is still not finished and I have a patio door I cant even open because something is wrong with the locking mechanism and the bolt is not retracting. I can hardly get anyone to answer at the tampa regional office, and when I do, but I do they tell me a crew will be out on a certain day and they never end up showing up. There is a recent trend of negative ****** reviews from customers who have had similar experiences as me I have tried to reach out to the regional manager twice by email to report the problems, and the regional manager has never responded.

  Business Response

  Date: 04/11/2025

  Thank you for sharing your feedback. We truly regret the frustration this experience has caused and understand how disappointing the delays and communication issues have been.
  Our team did speak with you on April 2 to review your concerns, and we are currently awaiting the arrival of the screens needed to complete your room. They are expected to arrive shortly, and once we have them in hand, we will schedule the final service and address the door issue at that time as well. We understand how important it is to bring your project to completion, and we're committed to following through as soon as the remaining materials are available. We appreciate your patience and the opportunity to make this right.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/11/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a sunroom through Patio Enclosures which is a brand of Great Day Improvements LLC. Our project which started in February has been delayed by several months. The project manager **** ******* and Office Manager **** were not responding and I was given contact with the regional manager ***** ******. Last week on March 24th she insured me that our material was being shipped this week. After no update, I tried reaching out to her personally several times with no response. We have an unfinished sunroom that is a trip and safety hazard as well as an eye sore on our property and I have no contact with any employees. We have already payed all needed deposits.

  Business Response

  Date: 04/11/2025

  Thank you for sharing your concerns. We understand how frustrating delays and lack of updates can be, and we sincerely apologize for any inconvenience this situation has caused. Please know that weve had several conversations with both you and Ms. ****** to keep you informed about our plan moving forward. We spoke with Ms. ****** the week of March 24 to address your concerns regarding communication and the project timeline. **** ******* followed up with you on April 4 and again with Ms. ****** via email on April 6 to share the same plan. At this time, the replacement parts needed to complete your sunroom are on order and are scheduled to arrive on April 25. Once they arrive, our team will reach out to schedule the installation, tentatively set for the week of April 28. We are committed to seeing your project through and appreciate your continued patience as we work toward completion.

  - The Great Day Improvements Team 

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a patio enclosure April 2024 for around $10,000. Woke up on a morning in August and one panel was completely shattered from the inside due to a defect. Company offers lifetime warranty so did not think it would be a problem. Fast forward to today 3/28/25 and it has still not been replaced. The office manager has told me the window is ready but the installer never comes when promised. I have been stood up multiple times. There is always a reschedule and an excuse. The office manager is extremely unprofessional, raises her voice to me and seems annoyed that I keep bothering her. I just want my window replaced under the warranty I was promised. Feeling like it is false advertising and I was duped out of my money. I have tried everything on my own to solve this and nothing is working. Calls and messages left at the corporate headquarters are never responded to.

  Business Response

  Date: 04/04/2025

  We sincerely apologize for the delays and the frustration this has caused. Your replacement glass is scheduled to be installed this week, and we are committed to ensuring it gets completed. We understand how disappointing this experience has been and appreciate your patience as we work to make things right. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/18/24 Fraudulent sales practice I reached out to patio enclosures through a third party company, Great Day Improvements. The salesman came to my home to quote me the job. I had an existing patio enclosure sunroom that needed to be updated. He quoted me the job at $46,000. He used a program on his ipad showing me what my monthly payment would be to finance this job (also through a third party, called GreenSky). This is where the issue occurred. He put in the system, without my knowledge, that my monthly payment would be $363 to finance the $46k by covertly typing in that I was putting $14,000 down. What he did next was send my information to GreenSky, where I would sign all contracts and agree to the loan. The way the company operates is they charge 1/3 the amount when they order the supplies. They charge 1/3 when they start, and they charge the rest when the job is completed. Therefore, I did not realize that my monthly payment would be much higher than promised to me by the salesman, as I had financed the full $46k and not with the $14,000 down payment he covertly put into his program to get me to agree to move forward with the project. I reached out to the staff and have had a very difficult time with any resolution. I understand that I signed the contract through greensky to finance the total amount of the project, and I am happy to pay that back. My issue is the fraudulent sales technique used by the salesman in this case. I feel this company should be held liable to rectify this issue for me as it is fraud and false advertisement. He was coercive in how he sold me this product, and the company seems to be ok with this type of practice. I don’t know what options I have moving forward.

  Business Response

  Date: 04/01/2025

  A resolution for the complaint was already in the works with the customer. Please see the attached documentation. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/02/2025

   I am rejecting this response because:
  
  I have been in contact with a consumer protection lawyer who advised me against signing this offer.  I presented this case and they agree there was fraud, misrepresentation, and bait-and-switch sales tactics used, which are illegal.  I have stated to the company what I would like to settle this matter and they are refusing escalate this beyond local staff.  I’ve asked for corporate contacts and they will not grant me that information. I will continue to pursue this matter until they offer me an amount closer to $14,000, which is the amount the salesman fraudulently entered to get me to sign the contract and move forward with the project. 

  Business Response

  Date: 04/11/2025

  We genuinely understand how frustrating it can be to have a misunderstanding regarding the pricing in our contract, and we are truly sorry for any confusion this has caused you. The initial down payment was indicated with the expectation that it would be made in cash or by check, and we realize that this may not have been clear.
  In an effort to ease your concerns and show our commitment to your satisfaction, we would like to offer you a price reduction of $2,333.86. We hope that this adjustment, credited to your Greensky account, will help alleviate some of the burden. To move forward with this resolution, we kindly ask for your signature on a change order reflecting this adjustment. Once we receive your signed change order, we will promptly process the reduction without any delays. Thank you for your understanding and patience as we navigate this situation together. We truly hope that your new enclosure brings you joy and enhances your home in ways you’ve always envisioned.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 04/14/2025

   I am rejecting this response because:
  
  I am still awaiting further action and complete resolution for the fraudulent business practice that occurred.  The company’s unwilling to escalate this above the local branch, so I will be pursuing legal action.  Bate-and-switch sales tactics are illegal and this is the technique used by the company.  I am not satisfied with the offer.  Until we can agree to the $14,000 I will not move forward. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024 we signed a contract to build a *******. We were verbally told it would be in October. In October we were told it would begin the first week of November. Then it was the second week. Then it was the first of December, at which point I got a bit angry and demanded it be finished by Thanksgiving, as based on the original timeline of October we had planned on using the room in December. They sent a team who completed 75% of the work. Two windows were made incorrectly, and it would take "two weeks" to remake them. In January 2025 I finally got a manager to come and look at the project to determine what still needed to be done. He took measurements of the missing windows, promised they would be made in "two weeks." The electrical has not been done, and he assured me an electrician would be out later that week to begin work. It's now 6 weeks later, and I have heard nothing. I have made so many phone calls, and not one has been returned. I have paid $60,000 to date (90% of the total cost) and do not have anything near a completed room. The electrical has not been started. Construction is halfway done, and the room leaks from the roof. I want the room finished. Ideally at no additional cost to me, because spending months chasing them down has been ridiculous. The lack of communication is unprofessional. I understand manufacturing mistakes happen, and weather can be unpredictable, but to not communicate and not return phone calls is unacceptable and shows a lack of concern for the customer. I think I have been patient, even paying the requested 30% ($20,000) against my better judgement, so I was in adherence to the contract. The ONLY time I have received a phone call from the company is to request payment. I really did not want to pay the 30% since the room was not done, and I feared money was my only leverage. Turns out I was right.

  Business Response

  Date: 04/02/2025

  Thank you for taking the time to share your experience. We understand your frustration and sincerely regret the delays and communication issues you've encountered. We recently met with you and discussed the next steps, including ordering the wing glass and scheduling a crew once it arrives. We appreciate your patience and are committed to completing your project as quickly as possible. Your feedback is valuable, and we are working to ensure the final result meets your expectations. Thank you.

   

  - The Great Day Improvements Team

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great Day Improvements is charging me $3273.87. They were supposed to install a sunroom on my deck. No work was ever done on my property. No proof of work was ever shown to me. Great Day Improvements failed to obtain a permit for the project from the City of ******. I only found out that such a permit could never be obtained by calling the City of ****** myself. I have reached out to Great Day Improvements by phone numerous times and requested in writing justification of the charges. They provided none. I sent a certified letter to the company requesting justification of charges. They provided none. Greensky is a financing company that Great Day Improvements uses to provide financing. I paid Greensky $818.62 before I found out that the project could not be completed due to lack of a permit. Greensky refuses to refund the money and refuses to zero out my account because they say Great Day Improvement must notify them the account is closed and the balance is zero. Greensky says, as of 3/20/2025, my account is in dispute, but they still notified the credit bureaus that I did not make a payment. Now my credit score is harmed. Greensky will talk to me, but Great Day Improvements is not communicating. It seems like a huge scam. Great Day Improvements say they are experts in sunroom and deck installment in my area, so they must have worked on the permitting process with the City of ****** before my project. I would have kept on making payments if I had not contacted the City of ****** myself. I just want my money ($818.62) back and the account with Greensky zeroed out and closed. The account balance with Greensky is $2455.25.

  Business Response

  Date: 03/28/2025

  We understand your frustration and regret that this situation has been difficult. The amount retained, $3,273.87, reflects the services provided up to the point of cancellation, including project planning, design, administrative work, and permitting efforts. This is outlined in the contract you signed, which states the deposit will be kept if the contract is cancelled after the 3 day period, and Greensky approved the retention of these funds for the work completed.
  While we recognize that the permit could not be obtained, our team worked in good faith to move your project forward until that determination was made. We have communicated multiple times regarding these charges and the reasoning behind them. If you need further clarification, we are happy to provide details again. As for your account with Greensky, any adjustments or resolutions regarding financing must be handled directly with them. We recommend continuing to work with them regarding your concerns about the loan status and credit reporting. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 03/29/2025

   I am rejecting this response because:

  GDI engaged in dishonest business practices.  GDI promised me a sunroom.  They delivered nothing.  They should have known they could never deliver my sunroom. They know about the permitting process.  I trusted them.  After months went by with no definitive answer about when my sunroom could be built, I took matters into my own hands.  I am the one who found out that the permit could never have been obtained.  I had to call the city of ****** myself to get this information.  I had to challenge Great Day Improvements (GDI) with this information.  Upon presentation of this information, GDI's representative ***** **** agreed the project could never be done and it was best to cancel.  

  ***** ****, GDI's sales representative saw my property.  The conduit for the water management is easily visible from my deck.  GDI advertises that it is an expert on the installation of sunrooms in ******, NC.  GDI surely must have worked with the permitting office of ****** before.  GDI must have known the permit could not be obtained.  

  It seems like a huge scam to me. GDI is demanding that I pay thousands of dollars for nothing but aggravation. Whatever work they say they did delivered nothing to me, the consumer.  I have no benefit at all.  This is outrageous consumer abuse.  

   

  ******* *** *******

   

  
  

  Business Response

  Date: 04/04/2025

  We understand your frustration and regret that your project could not move forward as planned. Our team follows the standard permitting process, as each municipality has different requirements, and unfortunately, a variance was required for your project. While we always aim to move forward with construction, when obstacles like this arise, we provide customers with the option to pursue a variance or cancel the project and cover the hard costs incurred, as outlined in the contract. You chose to cancel rather than proceed with the variance process. The retained costs covered completed work, including CAD drawings, site measurements, and permitting efforts. We regret the outcome and understand this has been a frustrating experience. Thank you.

  - The Great Day Improvements Team

   

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 6 windows in April 2024 which were installed in July 2024. During installation the tech informed us that a screen was missing from a slider and that they were putting in an order for the screen to be delivered post install. We waited for word on status of the screen until Sept, and reached out to the installer and the Operations person, and were told they didn't know where the order was, and that they needed to put in another order for the screen. This comes to today, where I finally spoke with our salesperson, and stated there were logistical issues with personnel, and would call back the next day with a status. No call the next day.

  Business Response

  Date: 03/14/2025

  We understand your frustration and sincerely apologize for the ongoing delay with your missing screen. We recognize that this has been an extended process, and we truly appreciate your patience. We appreciate you reaching out to the office yesterday and speaking with Linda. Our team has been in continuous contact with Manufacturing to get an update, and while we have followed up multiple times, we have yet to receive a confirmed shipping date. We will continue pressing for answers and will update you as soon as we have more concrete information. Please know that resolving this remains a priority for us, and our office will stay in touch until we reach a resolution. Thank you for your understanding.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 03/18/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am currently working with ***** and will hopefully have a solution. 

  Thank you,

  ******* ******

   

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB transcription via transfer, see attachment for complete complaint details]]

   

  On August, 2024 an enclosed bug proof enclosed screen with door was sold to us by Colin Ward, Patio  Enclosures $7,723.98 *A brand of Great Day Improvements*

  In October 2024, an installer, ******* ************ Came to work on our property, alone operating way into the night. No sunlight to guide him. Needless to say the service received was unacceptable due to numerous flaws, error and did not meet industry standards. We reached out to ********, office personnel, ************ for help and sent her several pictures, proving the various issues... the screen had depressions and wrinkles because it wasn't stretched properly, also, tears in the screen where bugs were easily entering. Rubber spline was not properly seated in the frame, left to dry rot. There were jagged edges left around the doorway, not filed down, leaving us with serious safety issues, as well, plus a caulking issue. There after, two installers, *******, himself, and a man named *** came to rectify the problems a total of four time. Still did not resolve the problem at hand. ***** *********, manager of these installers was contacted ************. At this point the situation remained unresolved, because the 795 caulk was not put under the bottom of the threshold as promised, leading to an infestation of bugs in our bugproof enclosed screen porch area. (ex Asian beetles, ants, mosquitoes, stink bugs). We realized that ***** ********* was unable to rectify the situation, coupled with the fact that we'd lost confidence in his installers. At this point we reached out to his supervisor, ******* ****, Nashville ************ in December 2024. Both my husband and I talked to him in detail about our horrible experience with this company. We came to an agreement, being that ******* **** would send someone out to our property with a compensation check of $500.00 which he came up with the number saying it was fair and 3 tubes of 795 Caulk for my husband to do the work himself. 

  It's been months and ******* **** not only did not honor the agreement that the three of us made, to our greatest disappointment with Great day Improvements, ******* **** will not answer our calls or text messages. He has completely left us in the dust. This company took our money $7723.88 and left us with a faulty product. We feel cheated in every way. Specially after making an agreement of compensation with ******* for all our troubles and us actually finishing the job ourselves. All Empty Promises! Beware of this company. Please help us! 

  Business Response

  Date: 03/14/2025

  We regret that your experience has not met expectations and appreciate your patience as we worked to address your concerns. We have addressed all service issues brought to our attention and have explained the screen rooms are not guaranteed to keep all forms of insects, but rather are designed to inhibit the egress of flying insects such as mosquitoes, house flies, bees and wasps. We do not guarantee that no insects can penetrate the barrier. Regarding your request to caulk the bottom expanders, we’ve advised that doing so would interfere with proper drainage and could cause water-related issues. However, as discussed, ******* committed to providing a $500 gift card and caulk for you to apply at your discretion. We understand your frustration and will ensure ******* follows up to arrange delivery of the agreed-upon items. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 03/25/2025

  [[BBB transcription via email; The consumer would like a check as discussed with the business, not a gift card. The consumer also would like to know the day and time of drop off for both the check and caulk to insure they will be home.]]

   

  ******* agreed to have a check for $500.00 and 3 tubes of Dial 795 caulk dropped off to my home.
  Also, promised, was a day and time of drop off to make certain I'm home to accept the check and 3 tubes.

  
  

  Business Response

  Date: 03/31/2025

  Thank you for your patience. We have the caulk ready and are currently waiting on accounting for the check. Once everything is set, we’ll coordinate a time for the drop-off to ensure you're available. Thank you.

   

  - The Great Day Improvements Team

   

   

  Customer Answer

  Date: 04/01/2025

  [[BBB transcription via email]]

   

  Hello ******, I will send you the latest conversion with Patio Enclosures..please note that I have not gotten an answer back..