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Business Profile

Hardscaping

Precision Hardscapes & Excavating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardscaping.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Precision Hardscapes were contracted on November 27, 2023 to do a small step area and a walking paver out to a fire pit. They completed the job in December and left a pile of dirt and said they will be back to get it… which never happen- I called and text and they kept putting that off. Then Jun 5 I notice that one of the pavers were cracked and called about it to be fix plus get the dirt- still didn’t come out… company mgt said they were really back up please give them some time. Then we found that the steps were not glued down properly - which could cause an injury. We found this on July 5. The owner said they will be out to fix it but they are having lots of employees issues and working 6 days a week. Well if one of us get hurt from these stairs we plan on suing for damages.

    Business Response

    Date: 10/24/2024

    10/24/2024, BBB received a call from the business stating that repairs will be completed on 11/4/2024. 

    Customer Answer

    Date: 10/28/2024

    Yes I did reach out to **** but did not get a response. I wanted to let him know that day was fine and I will be available. 

Precision Hardscapes & Excavating is NOT a BBB Accredited Business.

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