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Business Profile

Pest Control Services

Tri County Termite & Pest Control
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tri County Termite & Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri County Termite & Pest Control has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a scheduled appointment to be treated at 8am. My paper i received from them states they would be at my residence at 8am and that is when i was to be out of the apartment. At 7:40 the pest control guy didn’t knock and just walked into my apartment as i was asleep. i had stayed up ALL night to get the house ready for him and was doing the finishing touches this morning. he was disrespectful and TOOK PICTURES OF MY HOME WITHOUT MY CONSENT!!! i am outraged. he is saying since i didn’t have everything properly done, which i was going to have finished before he got here at 8am, and now i was billed $300 and my apartment wasn’t even treated. my small children were here and i felt very disrespected.

      Business Response

      Date: 01/26/2023

      In regards to the above complaint. The customer did have an appointment scheduled for 8:00 am on 01/12/23. This means she is to be out of the residence @ 8:00 am. Our technician showed up there @ 7:45 to go over the apartment to see if it was ready for treatment. He did wake the tenant up but she answered the door and let him into the apartment. We do not just enter an apartment!

      This apartment was not prepped according to our checklist ( see attached) and there was no way she would have gotten that apartment ready in 15 minutes. When a resident is not prepped and is going to be charged the $300 non compliance fee we are required to take pictures. I have attached pictures of the apartment showing why she was not treated that day. It states on the checklist she was given prior to treatment that she will be billed $300 if the unit is not properly prepped for treatment and the pictures show she was not.

      If you have any further questions please don't hesitate to contact our office.

    Tri County Termite & Pest Control is BBB Accredited.

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