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Business Profile

Campgrounds

Campbell Cove Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/1/23 I made a reservation Confirmation number: ************ I unexpectedly had to cancel our. I called the ###-###-#### number I obtained from the website on 11/2/23. I explained we had an unexpected kitchen emergency… electric/gas that was going to prevent us from traveling. The individual I talked to on the phone on 11/2/23 at 637pm was very helpful and said she guesses she should offer a full refund. I conveyed my gratitude and she took a few moments and indicated she was confirming the refund and said there you go. I was so grateful and indicated we would definitely be rescheduling for next year and she even shared that scheduling would open in December. I received an email on 11/2/23 that said my cancellation had been received and if due a refund it would be in the next 5-10 business days. As per the phone call I fully expected a refund. On 11/14/23 I emailed the campground using the email on their website inquiring about the refund. I have had no response to my email and no refund. I sent another email today 11/18/23 asking about follow up.

Campbell Cove Campground is NOT a BBB Accredited Business.

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