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Business Profile

Auto Services

Stakely Automotive and Marathon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Stakely Automotive and Marathon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stakely Automotive and Marathon has 3 locations, listed below.

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    • Stakely Automotive and Marathon

      197 W Columbus St Lithopolis, OH 43136-1032

    • Stakely Automotive and Marathon

      860 Refugee Rd Pickerington, OH 43147-9694

    • Stakely Automotive and Marathon

      PO Box 433 Lithopolis, OH 43136-0433

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2022 i took my vehicle to Stakely after having my vehicle serviced by another mechanic with an oil leak. i was informed by stakely that the job was botched meaning the pan hadn’t been sealed properly. i also was told i needed an oil gasket amongst other things. i authorized stakley to do the work for $978.63. several days later i noticed oil in my garage again. i phoned the shop to inform them and returned my vehicle to the shop. initially they suggested that it may just be residual but they’d take a look. when i took it back just a couple of weeks post repair they said they see no issues and that it must be old oil. although i explained it was fresh. nonetheless, i picked my car up and left. now several months later, i continue to have a leak and took my car to the dealership for device. i received a video that explained the problem that the oil pan replacement and gasket etc was leaking and not installed properly. i shared the video with Stakely who took no ownership or responsibility of the work that was not performed correctly. i was therefore faced w/another expense of over $2k and Stakely refused to share any part of the cost.

      Business Response

      Date: 03/21/2023

      The issue with the Acura. I am sorry for the problem with your car but I have sold the shop to Spencer Automotive.I don't know when you brought the car back in and wasn't there to look at the issue. ***** ******* had been in charge of all services during a period of time and under his ownership for a few months before the BBB letter was submitted. 

      Customer Answer

      Date: 03/29/2023

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 18540164

      I am rejecting this response because: the original supposed fix was done under the previous name perhaps however being that it was brought back and checked almost immediately after the initial fix because i reported oil in my garage and was then told that peep has it was residual and they checked again and found nothing before i took it to Acura is unacceptable. Furthermore, the new owner should have assisted with resolving the matter when i brought proof of the concern. my family and i had been loyal customers to this point. operating a business and not honoring warranty’s because the business was “sold,” is a true disservice to customers.  The way the  matter was handled by all parties was sub par, disappointing, and wrong. ultimately costing me nearly 2k more for the same work that was supposed to be fixed months prior.

      Regards,

      ******* ****************

    Stakely Automotive and Marathon is NOT a BBB Accredited Business.

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