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Business Profile

Pizza

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/24/24 ORDER #******** Placed on Mon Feb 24, 7:26 pm I ordered 2 lge pizzas with 3 items to be delivered by 7:56 pm. The amount with a tip added was $34.27 My son waited for them to come at 8:15pm I looked online and it said it had been delivered . We looked outside nothing. My son went out and found the pizzas laying on the door step of our neighbors??? It was about 35 degrees out!Plus on the door step. I tried calling and had an employee answer the phone . I told him the issue he said he would put me on hold while he got the manager. I waited about 15 minutes and then tried online. This is before we realized how cold it was and had no sauce! I wanted my tip back. But after that want a full refund. I was on hold almost 30 minutes before I hung up. They said someone would reach out to me no one has!

  • Initial Complaint

    Date:06/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 19th 2024, I ordered food on doordash around 10:50pm. The store was still open and didn’t close for more than an hour. The store accepted my order but then refused to make it and lied to the dasher saying that it had already been delivered. The dasher said this had been a common issue with this store not providing the product that customers paid for or refused to make the food.

    Customer Answer

    Date: 06/20/2024

    It is the pizza hut 1509 N Cable Road, Lima Ohio

    Business Response

    Date: 07/08/2024

    The matter has been resolved. 

Pizza Hut is NOT a BBB Accredited Business.

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